Lead the training department for Allegion Canada, a sales enablement function that involves the development of the product training strategy and curricula, as well as the roll-out and execution. Work close to channel sales to design and deliver all partner development program curricula and testing.Allegion (NYSE: ALLE) helps keep people safe where they live, work and visit. Allegion is pioneering safety as a provider of security solutions for homes and businesses through 30 global brands. Allegion specializes in security around the doorway and beyond: everything from residential and commercial locks, door closers and exit devices, steel doors and frames, to access control and workforce productivity systems. Allegion, a constituent of the S&P 500®, is a $2.7 billion business employing more than 10,000+ people and offering products in more than 130 countries across the world.For more information visit allegion.com

Responsible for Security Technologies Canada's product technical training program. Primary goals• Define curriculum, design and delivery of content•Support the growth of electronic solutions, identify training opportunities based on defined performance gaps and learning needs • Conduct needs assessments to determine learning objectives and develop detailed learning plans and timelines•Design and execute an efficient and effective training deployment model utilizing best in class models and technologies•Leverage subject matter experts to support the training project design and development• Create course ware including facilitator guides and participant materials (instructor led, self study, online) that recognizes and utilizes adult learning principles• Build effective relationships with business partners and ensure that their business needs/objectives are being met or exceeded

Lead the technical education function that involves the development of the product training and certification program, content, as well as the worldwide roll-out and execution. Work close to channel sales to design and deliver all partner development program curricula and testing.- Initiated the new way of providing technical information to sales force and channel partners using subject matter experts and online tools- Contributed to a 23% increase in early sales of handheld devices through improved knowledge and visibility among sales professionals and channel partners- Provided advice and counsel to senior executives on the best approach to meet the training needs of employees, customers and partners- Led the migration of traditional delivery and testing methods to online tools, social media, e-learning and multimedia which resulted in a decrease in expenses and improved experience- Developed all education programs to support Psion launches of products and services- Led multimedia projects including the management, production and direction of video campaigns- Created and implemented curriculum design standards, content management, yearly class schedules, and learning measurements and reporting processes

Lead the Technical Support team for Americas and Asia. Key responsibilities included performance management, team development, planning, budgeting, and identifying opportunities for continuous improvement. Other highlights include:- Improved the high technical support ranking by COMPTIA – Psion consistently scored in the top three companies from November 2003 to present (independently measured)- Developed the extensive technical training curriculum for new support team hires- Represented the requirements of the Service and Support organization in the product development process

Responsible for managing relationships and providing enhanced support to major clients and partners.• Wireless expert specialized in large deployments and ports/yards• Worked with third party vendors to troubleshoot and further develop their products (Cisco, Vivato)• Provided the Service and Support expertise in the development of two new products• Created technical documents for Psion and third party products• Contributed to the development of new, more efficient procedures and processes