Melissa Bray Email and Phone Number
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Melissa Bray personal email
🌟 Passionate Analyst with a Dream 🌟🔹 Are you seeking a dynamic professional with a strong passion for Japanese culture and a proven track record in business analysis and software development? Look no further!🔹 With 6 years of experience as a business analyst and software developer, I've honed my skills in bridging the gap between business needs and technological solutions. 🔹 I thrive in fast-paced environments, collaborating closely with stakeholders to translate complex requirements into actionable strategies. 🔹 I appreciate and respect data and the insights it can give me as an analyst. Always striving to have a deeper understanding of the problems I am trying to solve with concrete evidence that data can provide.🔹 Dynamic career trajectory marked by deliberate changes, each driven by a relentless thirst for knowledge and a passion for continuous improvement and learning. Proven to be a quick study in the workforce - even with starting from scratch.🔹 But my career aspirations extend beyond borders. I have a deep-seated dream of working for a Japanese company, leveraging my existing skills and cultural affinity to make meaningful contributions in a global setting.🔹 While not fluent in Japanese, I am moving towards that dream by taking the Japanese Language Proficiency test this year for the first time (N5). I am eager to immerse myself in the vibrant culture and innovative business practices of Japan. My goal is to combine my technical expertise with my passion for Japanese culture to drive impactful change and foster cross-cultural collaboration.🔹 If you're a forward-thinking Japanese company or a large corporation that wants to go global and are looking for a dedicated professional with a global mindset and a strong desire to contribute to your success story, let's connect! Together, we can explore exciting opportunities and make dreams a reality. Let's not let your global business goals get lost in translation!
Manulife Bank Of Canada
View- Employees:
- 709
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Intermediate Business AnalystManulife Bank Of Canada Oct 2022 - PresentWaterloo, Ontario, CanadaAs a pivotal member of the deposits growth team, I spearheaded the analysis for integrating a new third-party vendor into our customer application flow. I maintained continuous communication with business stakeholders throughout all project phases and assumed the role of interim Scrum Master for the IT Squad.🔹 Provided leadership as Scrum Master for an IT squad over a span of 10 months, ensuring seamless collaboration and efficient project delivery.🔹 Conducted comprehensive current state vs future state analysis, driving process enhancements and operational efficiency improvements.🔹 Documented intricate business processes and fostered positive relationships with key stakeholders and business users.🔹 Demonstrated effective communication skills to lead and collaborate with cross-functional working groups, delivering information to various organizational levels.🔹 Prepared and guided business partners through impending changes, articulating specific implications for their roles.🔹 Created detailed documentation and diagrams to facilitate understanding of directional changes for both business and IT squads.🔹 Managed an ongoing tracker of production issues, providing weekly updates on investigations and solutions to mitigate business impact.🔹 Proactively communicated progress and estimated time to resolution for production issues, enabling effective business planning.🔹 Maintained open communication channels with Change & Release Management, conveying alterations to plans for both scheduled and unscheduled releases.🔹 Collaborated with cross-functional teams, including Application Security and BUSO, to communicate upcoming changes, update technical documentation, and participate in essential meetings as required.
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Software Engineer/Business Systems AnalystManulife Jan 2018 - Oct 2022Waterloo, Canada AreaDuring my tenure as a vital member of the Group Benefits onboarding team, I played a crucial role in ensuring application availability for customers during office hours, effectively troubleshooting issues, and implementing new customizations for a diverse clientele. Recognizing my unique ability to bridge the gap between technology and business, I transitioned into a hybrid role, adeptly communicating with business stakeholders and translating complex technology concepts into clear and actionable business requirements.🔹 Conducted thorough root cause investigations to identify and address production interruptions, resulting in enhanced system stability and reliability.🔹 Strategically created and organized JIRA tasks based on monthly release schedules, client priorities, and resource availability, facilitating streamlined project execution for developer and testing teams.🔹 Maintained and optimized client-specific rules within Group Benefits applications, implementing changes within AEM to ensure optimal functionality and user experience.🔹 Leveraged SQL and SSRS software to extract and analyze data, enabling data-driven decision-making and enhancing operational efficiency.🔹 Led a documentation initiative using Confluence, minimizing issues during the transition of work to a new offshore team and ensuring seamless knowledge transfer.🔹 Facilitated and chaired technical meetings, fostering collaboration between technical and non-technical stakeholders and ensuring alignment on project objectives.🔹 Initiated daily stand-up team meetings to promote an Agile environment characterized by open communication, transparency, and efficiency.🔹 Collaborated closely with diverse stakeholders, including Developers, Business Consultants, Analysts, Product Owners, and Management, to deliver innovative solutions within strict deadlines. -
Multi Channel Sales Associate, Training CaptainBest Buy Canada Jul 2016 - Dec 2017CambridgeDuring my tenure at Best Buy, I played a pivotal role in the customer service team, advocating for the seamless transition to online product ordering for enhanced customer convenience. I spearheaded the onboarding process for new employees and meticulously tracked training progress and deadlines for all team members.🔹 Championed the adoption of online product ordering as a superior alternative to seeking sold-out items at competitors' stores, ensuring a streamlined and efficient shopping experience for customers, whether in-store or at home.🔹 Acted as the primary liaison for employees, providing comprehensive support and guidance on training requirements and online resources, thereby easing the workload for senior staff and management.🔹 Led the onboarding efforts for new team members, orchestrating a seamless integration process into department-specific training modules to accelerate their productivity.🔹 Established and maintained robust tracking systems to monitor employee training progress and the status of online customer orders, ensuring operational excellence and customer satisfaction remained consistently high. -
Technology Support Solutions DeliveryIa360° Jan 2016 - Jul 2016Etobicoke, Ontario, Canada🔹 Created comprehensive process documentation for field representatives, optimizing the operation of instant issuance credit cards in Canadian grocery stores to ensure seamless customer experiences.🔹 Provided timely in-office and on-site repairs to address issues promptly, maximizing operational efficiency and minimizing disruptions to service delivery.🔹 Offered expert IT phone support to field representatives nationwide, delivering proactive assistance and troubleshooting to maintain uninterrupted operations in the field and ensure customer satisfaction.
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Junior Project Manager (Co-Op)Ia360° Jan 2015 - Dec 2015Etobicoke, Ontario, Canada🔹 Actively participated in off-site meetings with prospective clients, contributing insights and expertise to discussions aimed at building strong business relationships.🔹 Documented detailed meeting minutes and key business decisions, ensuring clear communication and alignment among team members, stakeholders, and clients.🔹 Played a key role in creating client-facing documentation, showcasing product features and benefits to effectively communicate value propositions and drive sales.🔹 Collaborated closely with the head Project Manager in planning and forecasting activities, providing valuable input and support to ensure strategic objectives were met and exceeded.
Melissa Bray Skills
Melissa Bray Education Details
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Japanese Studies -
Computer Programmer Analyst
Frequently Asked Questions about Melissa Bray
What company does Melissa Bray work for?
Melissa Bray works for Manulife Bank Of Canada
What is Melissa Bray's role at the current company?
Melissa Bray's current role is Business Analyst | Learning Japanese.
What is Melissa Bray's email address?
Melissa Bray's email address is me****@****ife.com
What schools did Melissa Bray attend?
Melissa Bray attended Renison University College, Conestoga College.
What are some of Melissa Bray's interests?
Melissa Bray has interest in Social Services, Children, Japan And Japanese Culture, Most Countries Interest Me, Economic Empowerment, Travelling, Civil Rights And Social Action, Politics, Education, Environment.
What skills is Melissa Bray known for?
Melissa Bray has skills like Customer Service, Teamwork, Time Management, Microsoft Office, Html, C#, Php, Css Javascript, Communication Skills, Group Dynamics, Group Work, Microsoft Sql Server.
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Melissa Bray
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