Melissa King Email & Phone Number

Schaumburg, Illinois, US

Reston, VA, US

Reston, VA, US

• Guided strategic initiatives to scale the business, accelerate growth, and foster innovation.
• Enhanced value for customers and Private Equity stakeholders by streamlining cloud transitions, expanding the global marketplace, and strengthening capabilities through strategic partnerships and M&A.
• Led multi-year value creation plan development, execution, and KPI management/reporting.
• Optimized go-to-market strategies to enhance pipeline development, shorten sales cycles, and increase transactional ARR.
• Led an Operational Excellence program, generating significant savings across multiple functions.
• Executive Producer of Ellucian Live, an annual global industry event for higher education professionals, attracting over 6,000 attendees.

Reston, VA, US

• Transformed core revenue functions to support integrated Sales and Marketing operations, managing an organization of 150 FTE.
• Directed leadership for Revenue Operations, Presales, Global Bid Management, Deal Strategy, Customer Renewals, and Enablement.
• Designed modernization program to support customer transitions from on-premise to SaaS.
• Developed real-time revenue analytics, contributing to record bookings in 2021 and 2022.
• Enhanced Field Enablement, improving sales productivity and consistency across global teams.
• Served as Interim CMO, generating a significant increase in product pipeline, bookings coverage, and solution adoption.

Reston, VA, US

• Built a robust Product Management function, aligning strategy with company vision, managed an organization of 15-35 Product Managers and Strategists.
• Led portfolio planning and roadmap development across full product suite, including multiple ERPs, SIS, and CRM solutions.
• Increased non-US revenue through global market expansion, introducing regional go-to-market models and tailored solutions.
• Established competitive analysis teams, increasing customer win rates and acquisition.
• Managed strategic partnerships, M&A, and a $60M+ investment plan for technology modernization.

Reston, VA, US

• Oversaw integration of R&D organizations and established Shared Services for operational consistency, managing an organization of 180 FTE.
• Achieved operational synergies post-merger and consolidated 3,500+ product SKUs.
• Expanded global workforce and built out new development centers in Mexico and India.
• Established centers of excellence for shared services, infrastructure management, user experience design, release management, documentation, and PMO.
• Improved on-time delivery of 600+ software releases annually with increased quality and expanded customer experience.
• Transitioned R&D to a cloud-based infrastructure, cutting operational costs and increasing efficiency.

• Directed R&D transformation from waterfall to agile, enhancing collaboration and responsiveness, managed an organization of 900 FTE.
• Supported 400+ software releases across ERP and SIS solutions through integrated strategies and roadmaps.
• Led workforce retooling to modernize technology stacks, improving performance and user experience.
• Established global development centers and improved project team effectiveness through skill-based centers of excellence.

• Led the development of a CRM solution for higher education, focusing on enrollment management, retention, and advancement to drive business growth.
• Scaled agile development processes for a team of 60 professionals, ensuring effective collaboration and product delivery.
• Drove product ideation, market validation, and launch, creating new revenue streams and strengthening competitive positioning.
• Championed user experience-driven design practices and coordinated market readiness for seamless product launches.
• Oversaw P&L, investment management, and reporting to stakeholders and the Board of Directors, ensuring financial health and growth.

• Developed and implemented platform tools for workflow, document management, communications, and integration frameworks across ERP solutions.
• Managed multiple product development teams (35 full-stack developers), driving high-performance execution and operational excellence.
• Instituted automated testing, deployment, and release management practices, improving efficiency and quality assurance.
• Expanded and enhanced the global workforce, building skills and capabilities across multiple geographic centers.

• Managed a cross-functional team of 15 professionals, including engineers, business analysts, and project managers, to deliver high-impact workflow solutions.
• Directed roadmap development and release planning, coordinating product features and technology dependencies.
• Established customer advisory groups for requirement prioritization, design feedback, and beta testing, ensuring alignment with user needs.
• Managed budget adherence, cost optimization, and alignment of development efforts with financial objectives.

• Spearheaded the adoption of agile development processes, driving iterative, incremental development for new product solutions.
• Coordinated SCRUM teams, optimizing velocity, productivity, and milestone delivery to meet project goals.
• Led product release efforts, including code reviews, quality assurance, and ensuring organizational readiness for deployment.

• Led requirements development and management for workflow process orchestration across multiple ERP domains.
• Designed end-to-end business process flows for various departments including HCM, Finance, and Student services.
• Developed forms, business events, and scripts to optimize workflows and enhance system efficiency.

• Contributed to the development of finance modules within a comprehensive ERP solution, specializing in fixed assets, electronic payments, and integrations.
• Led creation of technical specifications, UI design, and use case documentation to ensure high-quality standards through rigorous testing and QA.
• Played a pivotal role in enhancing the ERP platform's financial features, driving product improvements.

Bachelor Of Business Administration - Bba

National Student Exchange, Shidler College Of Business