I managed a team of 15 (10 direct & 7 indirect reports) to secure contracts and coordinate the Teacher Tailored Program for over $15M in revenue (3,000 accounts). Tasks include: account distribution, obtaining contracts, product knowledge, planning timelines, “Building the Sale”, delivery coordination, developing and maintaining standard operating procedures. • Involved in annual “post mortem” meetings, and completed many development opportunities offered with other departments to gain more knowledge of SchoolKidz procedures; including Accounting and Operations.• Assisted in development of online Customer Portal to improve customer experience and internal productivity.• Retained 93% revenue including 5.5% growth in 2015 (company record). Retained >90% revenue in 2016 and 2017

 Liaison between Freight Carrier, SchoolKidz Warehouse and SchoolKidz Sales Department. Resolved carrier issues and freight claims. Played an important role in revamping the SK delivery structure, including assisting in the development of a new reporting system, as well as, bringing quick solutions to all customer, carrier, and fulfillment department issues while preparing associates to better assist our customers.

Initially brought on in 2008 as a Sales Coordinator; responsible for re-signing, maintaining and growing newly signed accounts, plus 60 current customer accounts while guiding all assigned accounts through each step of the program towards a successful sale. After one year, I was moved to the prestigious Retention Team responsible for over 200 accounts. While in the Retention Coordinator role, I accepted the additional responsibility of Delivery Coordinator.

I started as a general office/administrative support person and was quickly promoted to Receptionist after 5 months. From there I continued to assist other departments and was again promoted to Sales Support after 3 months. I excelled at all tasks given to me and in July 2007 I promoted once more to head of the department.• Analyzed outgoing contracts for accuracy and CISP (Cardholder Information Security Program) and PCI (Payment Card Industry) standard compliance regulations.• Ensured timely and accurate resolutions of Sales Representative problems and concerns.• Recommended and developed training materials including contract compliance guidelines, as well as supported policies and procedures.• Prepared and provided formal training and instruction for Sales and Sales Support staff.• Developed, maintained, and updated all lead distribution spreadsheets

 Batching and scheduling products. Determining what views to be shot by imaging team. Shooting products with a digital camera and editing images with a computer. Assisted with quality assurance