Melissa Abuan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.• Kept reception area clean and neat to give visitors or patients positive first impression.• Confirmed appointments, communicated with patients/clients, update patient/client records and processed billings and check-outs using Vagaro System• Made sure that everything (patient files) is in order before doctor and client come in.• Provided clerical support to clients and skin clinic by copying, faxing, and filing documents.

Toronto, Ontario, Canada

• Organized shelves and racks to maintain store visual appeal, engage customers and promote specific merchandise.• Provided positive first impressions to welcome existing, new, and potential customers.• Helped customers locate products based on their preferences.• Answered customer questions regarding sizing and needs for merchandise.• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.• Maintained customer satisfaction with quick and professional handling of product returns.• Prepared merchandise for sales floor by pricing or tagging.

Philippines

• Built relationships with customers and event suppliers to establish long-term business growth.• Achieved sales goals and service targets by cultivating and securing new customer relationships.• Resolved problems with high-profile customers to maintain relationships and increase return customer base.• Collaborated with upper management to implement continuous improvements and exceed team goals.• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.• Coordinated and arranged staff sales meetings, clients, as well as event suppliers to discuss specific event proper execution• Increased profits through providing excellent customer service and following established guidelines.• Maintained up-to-date knowledge of competitor products and pricing in market served.• Hired, supervised, and coached several employees on hospitality banquet department to optimize performance.• Built deep relationships with event suppliers, business owners, clients and sales teams through employing industry expertise and knowledge, and sales tactics.• Dealt with clients demands aligning them to company's policy to make sure two parties will meet in between by means of discussing company's best offer.

Postgraduate Degree, Tourism And Travel Services Management

Tourism And Travel Services Management

Bachelor'S Degree, Tourism Management