Melissa Acoya Email and Phone Number

Hotel front desk, managed housekeeping, property & room inspection, food prep, laundry room attendant, appointment scheduler, event preparation

• Recruited to develop and implement Q.A. monitoring and training procedures at local call center level • Worked with team to draft and implement data and performance tracking records • Responsible for daily monitoring of team/ 40 promotional sales representatives and performance comparison reports • Provided follow-up with feedback and coaching which assist increase overall performance and sales with attention to detail with live monitoring • Maintained and developed spreadsheet to calculate weekly Top Performance Comparison Quality and Sales Report per factory manager • Assisted staff and clerks with data • Presented a positive and productive image of the company

• Generated new business and established new accounts through cold calling • Surveyed respondent to ensure a good fit for categories the publisher is looking for • Executed quality control to include accurate entry of information in screen/ script • Types of calls: outbound auto dialer (vici-dial) for requalification and new subscribers • Information retrieved: data population, business type, job function, lead generation, industry specific questions and surveys • Proven ability to meet and exceed daily campaign quotas • Service and performance awards • Excellent attendance record