Melissa Ahern Email & Phone Number

Mackay, Qld, Au

• Being a fundamental member of implementing training and competency analysis rollout to depot based employees (over 400 users) • Creating training material artefacts and documents • Providing ongoing support on technical issues and fault finding within the system and operator errors • Promoting correct processes to maintain data integrity and endorsing end users recording data for most up to date asset condition and management • Monitoring and updating access and authorisations within the SAP System aligned with users’ roles and responsibilities within their business unit • Working with IT and providing unit testing for system enhancements and continuous improvement opportunities • Liaise with key business resources to identify areas of improvement and update on requirements and training progress with end users

Mackay, Australia

• Coordinate overhead line maintenance and the movement of machinery for infrastructure possessions.• Coordinate all aspects of Network Planning on the relevant regional network from less than three months.• Liaise with the Network Planning Centre, Regional Manager, Network Infrastructure, representatives of relevant infrastructure providers and rail operators and other relevant parties to identify and implement plans that optimize results for all parties.• Maintain knowledge of regulatory issues impacting on the management of infrastructure assets and capacity availability obligations.• Coordinate and implement with customers for mine blast requests, ensure there is nil impact and is safety taken out on the rail network.• External Requests – (BMA, QR, Pacific National ect, require take to be taken for maintenance, Port and Mine Outages)Project Precision RACE. I coordinated the requirements, maintenance data and reports for successful operation of RACE Whilst in this position, I was given the opportunity to do relief work as a Production Plan Scheduler / Estimator - • Create and maintain Possession Bids in Vizirail/APS• Collate information from XSite regarding proposed Worksite Protection Limits and Liaise with Worksite Protection regarding approved Protection Limits and Requirements• Liaise with Rail Services Delivery and Asset Maintenance to Develop Isolation Track Protection and Isolation Plans• Create and submit Isolation Request Forms for Isolation• Liaise with Support Staff• Community Engagement• Arrange Road Closures and all necessary documentation including Signalling Alteration Requests• Maintain Registers (Including Operational Plan and Walkout Attendance)• Verification of Element Numbers and Work Order Number Creation in SAP• Ballast Order• Complete all documentation and attend meetings relating to Integrated Possession System Closures including Scope of Works, Site Packs, Risk Registers, Rail Traffic Movements, Schedules and Rosters

Mackay, Australia

Upon employment with Aurizon, I started as an Administration Officer to both the Mackay and Rockhampton Teams. Ialso was personal assistant to the Regional Manager. I was offered to gain knowledge in the Network PlanningCoordinator Role which early 2019 received a fulltime position.• Send, receive general emails and direct them onto the correct department when required.• Maintaining payroll information by collection, calculating and entering data.• Personal Assistant to Management.• Maintain all filing systems for all transactions, within assigned responsibilities, for audit andaccounting purposes.• Handle telephone conversations and traditional correspondence.• Plan and schedule team meetings.• Safety Notice updates for both Mackay & Rockhampton Teams.• Credit Card monthly reconciliation.• Building access requests & approvals, complete site inductions and monthly workplace inspections.• Scheduling management appointments and travel

Brisbane, Australia

• Devising and maintaining office systems, including data management and filing.• Screening phone calls, inquiries and requests, and handling them when appropriate.• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.• Taking dictation and minutes.• Creating & Maintaining Invoices.• Producing documents, briefing papers and reports.• Creating Correspondence regarding Income Tax Returns, BAS, IAS• Organizing and attending meetings and ensuring the manager is well prepared for meetings.• Lodging Income Tax Returns, BAS, IAS.• ASIC Company Statements.

Mackay, Australia

During my employment with Smart HR Solutions, I not only carried out personal assistant duties as well as reconciliationof account and training for all mining inductions for clients.• Responsible for providing an efficient and professional administrative and clerical service to customers, colleaguesand managers to facilitate the efficient operation of the office.• Scheduling management appointments and travel• Accounts Payable/Receivable• Accounts Reconciliation• Providing assistance to the Content Development team• Collecting data and documentation from Clients and Inductees• Uploading data and documentation to Systems• Providing assistance to inductees completing inductions• Prepare Reports for General Manager and clients