StrategyDesign Thinking International Business Development

• Tracked and analyzed consumer market adoption rates for personal finance options, and implemented pricing strategy resulting ingeographic expansion into 2 regions within 3 months• Developed and updated a database of 500 accounts of high net worth individuals and communicated with clients by calls about lifeinsurance policies, advised policies based on return analyses increasing work efficiency

• Established daily cash report, prepared and analysed financials statements, improved company cost system, reconciled receipts, todetect errors or fraud resulting in increase profitability by 12%• Analysed sustainability of ordering system by designing templates to keep track of stock, resulting in a decrease in stock shortages of4%

• Prepared mini-markets business plans, recommended suitable financial structure, trained women in accounting and managementskills through a social business project resulting in opening 27 new mini-markets• Organized a campaign to raise suppliers' awareness of corporate responsibility, assessed regulatory impact, hosted conferences incompanies, resulting in 300 signatures for corporate CSR charter

• Conducted a risk analysis, examined medical records and financial statements to determine insurance premiums for initially rejectedclients resulting in enhance sales by 20%• Maintained frequent communication with brokers, identified specific requests and resolved issues or pending complaints ofreimbursements resulting in higher customer service quality by 10%

• Led and recruited a cross-functional team of 15 workers from different educational backgrounds• Created a reward system based on employee performance resulting in a 35% decrease in an attrition rate within one year• Managed costs such as reducing unnecessary overtime and inventory waste sustaining 3% annual growth in profit• Delivered 12% sales expanded through superior performance against objectives in sales, profitability and customer service*Restaurant Employee*• Proposed an ordering method based on prioritizing orders to save time, resulting in cut down customer waiting time by 30%• Delivered high-quality service to customers, resulting in being selected as top employee 3 straight months