Comprehensive knowledge of accounting and auditing principles, A/P, A/R, payroll, general ledger postings, invoicing, taxation issues, and regulatory compliance guidelines.Expertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management within strict deadlines.Keen ability to analyze cost control, providing timely and frequent financial information that supports corporate goals and objectives.Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), , Sage, QuickBooks, & Yardi

Manage all departments Front desk, housekeeping, maintenance, and breakfast. check rooms for cleanliness and maintenance issues address the individual or department when issues are found with a professional disciplinary procedure. Create a new hire orientation program, evaluate job performance of all staff members, respond to guest compliments/comments by mail or e-mail, create schedules for each department weekly, hold a professional relationship with many local businesses, handle all adverting.

Maintaining proper staffing levels within assigned departments• Must lead by example and role model the expected behaviors while projecting sense of urgency in responding to guests needs.• Recruiting, interviewing and hiring in all departments of the hotel.• Ensures proper security of staff and guests• Development of departmental budgets• Controlling expenses• Must be able to work all shifts• P & L compliance • Assist with sales calls• Achieving occupancy goals• Responsible for P & L, checkbook, and expense controls• Oversight of Housekeeping, F & B, and one other department as directed by the General Manager• Maintaining brand standards• planning and organizing accommodation, catering and other hotel services;• promoting and marketing the business;• managing budgets and financial plans as well as controlling expenditure;• maintaining statistical and financial records;• setting and achieving sales and profit targets;• analyzing sales figures and devising marketing and revenue management strategies;• recruiting, training and monitoring staff;• planning work schedules for individuals and teams;• meeting and greeting customers;• dealing with customer complaints and comments;• addressing problems and troubleshooting;• ensuring events and conferences run smoothly;• supervising maintenance, supplies, renovations and furnishings;• dealing with contractors and suppliers;• ensuring security is effective;• carrying out inspections of property and services;• ensuring compliance with licensing laws, health and safety and other statutory regulations

Accounts ReceivableAccounts PayableQuickBooksSales and MarketingIncoming and outgoing callsCustomer Service

•Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits.•Demonstrated leadership while paying attention to details: Set the example for the hotel employees, strives to the highest standard of service to meet guests’ expectations and needs.•Supervised the entire hotel functions such as: reservations, reception, food and beverage departments, operations and housekeeping.•Focused on the both important element of the role – Business management as well as people management.•Strong leadership skills.•Delegate and supervise a staff of over 20 employees.•Excellent communication skills.•Representative.•Great organization skills.•Handling all customer complaints.•Responsible for all training and motivation of employees.•Responsible for Revenue Management.•Responsible for all of the accounts receivable and account payable departmentsResponsible for budgets and forecasts.Monitors collections of in house guest’s balances and direct bill receivables, commission payments by vendors and issuance of refund checks.Identifies and seeks out potential business in the local market. Maintains relationships with local companies and key people to increase Baymont’s visibility within the market.Promotes 100% customer satisfaction throughout property.Motivates and gives direction to all employees.Explains and manages financial activities, and reconcile all financial accounts

Manage day-to-day operations that include customer satisfaction, food quality assurance, employee retention and scheduling• Ensure accounting by resolving daily revenues and expenditures• Work with 3rd party vendors to maintain food and beverage stock• Responsible coordinating month reports for revenues, expenditures and employee training• Train and evaluate employees on corporate policies for food quality, health inspections, customer satisfaction and food delivery goals• Continue to maintain 87% customer satisfaction with a continued increase of 14% increase from last year

Willingness to accept the most effective role.• Maintaining proper staffing levels within assigned departments• Must lead by example and role model the expected behaviors while projecting sense of urgency in responding to guests needs.• Recruiting, interviewing and hiring in all departments of the hotel.• Ensures proper security of staff and guests• Development of departmental budgets• Controlling expenses• Must be able to work all shifts• P & L compliance • Assist with sales calls• Achieving occupancy goals• Responsible for P & L, checkbook, and expense controls• Oversight of Housekeeping, F & B, and one other department as directed by the General Manager• Maintaining brand standards• planning and organizing accommodation, catering and other hotel services;• promoting and marketing the business;• managing budgets and financial plans as well as controlling expenditure;• maintaining statistical and financial records;• setting and achieving sales and profit targets;• analyzing sales figures and devising marketing and revenue management strategies;• recruiting, training and monitoring staff;• planning work schedules for individuals and teams;• meeting and greeting customers;• dealing with customer complaints and comments;• addressing problems and troubleshooting;• ensuring events and conferences run smoothly;• supervising maintenance, supplies, renovations and furnishings;• dealing with contractors and suppliers;• ensuring security is effective;• carrying out inspections of property and services;• ensuring compliance with licensing laws, health and safety and other statutory regulations

• Planning and organizing accommodation, catering and other hotel services;• Promoting and marketing the business;• Managing budgets and financial plans as well as controlling expenditure;• Maintaining statistical and financial records;• Setting and achieving sales and profit targets;• Analyzing sales figures and devising marketing and revenue management strategies;• Recruiting, training and monitoring staff;• Planning work schedules for individuals and teams;• Meeting and greeting customers;• Dealing with customer complaints and comments;• Addressing problems and troubleshooting;• Ensuring events and conferences run smoothly;• Supervising maintenance, supplies, renovations and furnishings;• Dealing with contractors and suppliers;• Ensuring security is effective;• Carrying out inspections of property and services;• Ensuring compliance with licensing laws, health and safety and other statutory regulations• Responsible for revenue management(setting length of stay restrictions and ensuring daily rate was set appropriately to ensure maximization of possible revenue

Managed the daily operations of the Hotel including Rooms, Housekeeping, Leadership & Training, Reservations, as well as other functions as assigned.Monitored the performance of the Hotel operational teams.Responsible for rooms' control.Weekly scheduling for staff.Responsible for handling employee relations.

Responsible for recruiting new clientsI was responsible for taking clients to all appointmentsFinding housing for clientsOrdering supplies for the office and also for the office

Build rapport with clientele.Weekly scheduling for staff.Organized shuttle service for in house clients and groups.Resolved guest complaints.Handled billing, accounts receivable, and deposits.