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Offering multi-disciplinary HR experience across multiple industries, I am a driven HR leader who delivers results. From building and leading exceptional HR teams to forging business partnerships with senior leaders, I create and implement solutions that drive performance excellence and company goals.By applying a business-driven, customer-focused human resources approach and learning first-hand about organizational issues, I identify and close gaps, meet evolving organizational needs, and align human resources strategy with company mission, vision, and values. I have successfully guided businesses through periods of change, pairing transparent communications with robust strategic plans to navigate acquisitions, reductions-in-force, and restructuring.My experience spans all areas of HR, including talent acquisition, compensation and benefits, payroll, HR systems, performance management, AAP, diversity, policy, compliance, employee relations, training, learning and development, workers’ compensation, and safety.
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Vice President Human ResourcesPrairiecare Dec 2022 - PresentBrooklyn Park , Mn, UsChange in job title due to acquisition by Newport Healthcare -
Chief Human Resources OfficerPrairiecare Aug 2022 - Apr 2024Brooklyn Park , Mn, UsPromoted to Executive Level Human Resources role by transforming entire HR Department and positioning the organization for a future acquisition.My accomplishments include:► Increased overall engagement score 3 years in a row. Created formal leadership development program around lowest score on prior year’s survey.► Implemented experiential based recognition program which has a 96% satisfaction rating.► Executive Sponsor for DEIB Advisory Council. -
Human Resources DirectorPrairiecare Feb 2020 - Aug 2022Brooklyn Park , Mn, UsBuilt foundational Talent Acquisition and Total Rewards programs while creating a strategic business partner model focused on HR partnership, employee engagement, and leadership development while navigating through a global pandemic.My accomplishments include:► Led Executive Leadership Team in development of new core values and guiding principle.► Led systemwide rollout of new core values and integrated them in all aspects of organization including but not limited to talent acquisition, new employee orientation, performance management, and recognition.► HR played a major role during the pandemic by assisting employees with obtaining unemployment when needed, converting New Employee Orientation to online version, and creating a SharePoint site to enhance communication with employees specifically those working from home to stay connected to the organization.► Established formal engagement survey process by implementing Gallup Q12.► Added regulatory required 90 Day Review process to online HR system in order to enhance ease of completion and higher compliance rates.► Simplified performance review process by creating an employee and manager specific version with input from focus group consisting of key leaders throughout the organization.► Created formal salary structure and initiated most comprehensive market analysis in the history of the organization.► Offered no increase to benefit premiums for 3 years in a row during a pandemic. -
Human Resources ConsultantSalo Llc Oct 2019 - Jan 2020Minneapolis, Mn, Us -
Director, Team Member ExperienceNorth Memorial Health Dec 2016 - May 2019I led HR strategy, programs, and 38 staff members across talent acquisition, HR operations, HRIS, compensation and benefits, and an employee health center for 5k employees while serving as HR Business Partner to Ambulatory Division executives. From July to December 2017, I served as the Interim CHRO.My accomplishments include:► Delivering the 4th highest employee engagement score in the company.► Developing and implementing new clinic leadership structure and related employee communications.► Spearheading high-touch onboarding and acquisition integration.► Championing progressive Diversity & Inclusion programs.► Reducing liability risk by with a comprehensive reasonable suspicion policy and workflows.► Doubling capacity for critical leadership development by achieving training certification.► Attracting and retaining top talent through competitive compensation and benefits, including securing a 2% merit budget and designing the framework for a wellness program.
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Director, Talent Management / Manager, Talent ManagementNorth Memorial Health Jul 2013 - Dec 2016I was promoted to Director after one year to lead HR operations and strategy, delivering talent acquisition, engagement, and retention programs and managing 30 staff across business partners, talent acquisition, HR operations, HRIS, compensation and benefits, and payroll. My accomplishments include:► Transforming the human resources organization by unifying and restructuring a siloed team into an HR generalist model in collaboration with the then-director.► Developing and updating the HR scorecard to increase visibility and insights.► Cutting $250k from the payroll budget by leading a two-year project to remove differentials from base pay.► Partnering on the 2012 reduction of organizational leadership.► Designing and delivering the company’s first-ever leadership development program, HR Boot Camp.► Motivating talent development by adding $400 for professional development to tuition reimbursement.► Leading a cross-functional taskforce to revamp the system-wide performance review process and document, delivering a flexible approach that aligned the evaluation with company values.
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Manager, Talent AcquisitionNorth Memorial Health Jun 2012 - Jul 2013Leading a team of recruiters, coordinators, and HR assistants in the recruitment cycle, I delivered an exceptional candidate experience to recruit talent into clinical and business roles. My accomplishments include:► Partnering on the rollout of an open house recruiting program to source quality candidates.► Creating a robust contingency plan for a potential strike as a member of the Minnesota Nursing Association contingency planning committee.
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Human Resources Manager, Western HemisphereGe Oil & Gas Artificial Lift / Wood Group Esp Feb 2010 - May 2012I rose through progressively senior human resources leadership roles to direct all HR functions for 12 North American locations as well as Brazil, Guatemala, and Peru markets, reporting directly to the VP of HR. During this time, I was a member of the Employee Activities Committee and was selected as one of eight members of the Management Conference Committee.My accomplishments include:► Strengthening international market/corporate HR partnerships and employee engagement.► Leveraging Spanish language skills to improve communication with LATAM HR Managers.► Leading projects to facilitate the transition to GE ownership, including data conversions, a new organizational chart, and system and process implementations.► Steering compensation initiatives to remain competitive in global markets.
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Human Resources Manager, Oklahoma City CampusGe Oil & Gas Artificial Lift / Wood Group Esp Aug 2008 - Feb 2010Building partnerships with leaders and closing communication gaps with employees across the organization, I fostered trust in HR and developed an understanding of organizational needs to define HR priorities.My accomplishments include:► Mentoring HR supervisors on employee relations and policy matters.► Pioneering the company’s wellness program.
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Human Resources Manager, HrisGe Oil & Gas Artificial Lift / Wood Group Esp Oct 2007 - Aug 2008I was recruited to lead the conversion of Wood Group’s HRIS/payroll system from ADP to Ultipro.
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Human Resources ManagerEngage Technologies / Squid Ink Manufacturing, Inc. / Research, Inc. Feb 2005 - Oct 2007Directing all HR functions for two manufacturing facilities during several ownership changes, I introduced improvements including a new performance review process aligned with customer experience strategy and a leadership program with 360-degree feedback. I also led several compensation initiatives, creating a merit matrix, formal bonus plan, and profit-sharing plan that motivated employees to achieve 100%+ target in its first year.
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Senior Human Resources AdministratorSiemens Power Transmission & Distribution Mar 2002 - Feb 2005► Successfully advocated for employee bonuses in absence of 2003 merit increases to alleviate negative impact on motivation and retention.► Recruited and reviewed resumes for labor certification process; successfully filed 11 Green card cases.► Coordinated and delivered new hire orientation for all employees including executive level; served as only division representative on project for improving and streamlining new hire orientation. ► HR representative on SAP timecard implementation team; designed and administered training for 65 Project Managers and 30 Department Managers.► Developed and delivered Workplace Harassment Awareness seminars to 40 employees and 10 managers in San Jose location.► Created Peoplesoft 8.0 user manual and query training manual; trained 3 coworkers on general use and query tool in Peoplesoft 8.0; maintained employee information in Peoplesoft 8.0; provided queries for ad hoc requests and month end reporting.► Conducted HR Compliance audits regularly: I-9, service date and personal data in Peoplesoft 8.0, overtime, and monthly vacation accrual rates and balances. ► Administered leaves of absence; processed STD, LTD and FMLA paperwork; determined eligibility; resolved case-specific issues.► One of two division-wide contacts that managed escalated employee benefits issues using online resource.► Filed workers compensation reports; posted the OSHA log on a yearly basis to assure OSHA compliance.
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Human Resources AdministratorFingerhut Companies, Inc. Apr 2001 - Mar 2002► Recruited, scheduled and conducted interviews; created job postings for internal and external positions.► Administered new hire orientation, updated employee orientation handbook, and created 60-day new hire feedback form.► Conducted benefits orientation and acted as liaison for benefits department by assisting with open enrollment and other benefits matters. ► Member of committee to consolidate leave of absence process and paperwork across locations.► Coordinated leaves of absences: met with employees, provided and processed all paperwork, and maintained tracking system.► Delivered Workplace Harassment Seminars for employees, assisted HRIS team with special projects and audits: personal data and I-9 information.► Served as resource for employees with payroll concerns; distributed paychecks and vacation reports; notified payroll of referral bonus payouts.► Maintained employee files using Peoplesoft; ran queries for reporting purposes. Conducted exit interviews and entered feedback into Access Database.
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Human Resources AssistantHead Distributing Dec 1999 - Jan 2001
Melissa Smith, Shrm-Scp Skills
Melissa Smith, Shrm-Scp Education Details
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University Of Minnesota - Carlson School Of ManagementHuman Resources & Industrial Relations -
University Of MinnesotaPsychology And Spanish
Frequently Asked Questions about Melissa Smith, Shrm-Scp
What company does Melissa Smith, Shrm-Scp work for?
Melissa Smith, Shrm-Scp works for Prairiecare
What is Melissa Smith, Shrm-Scp's role at the current company?
Melissa Smith, Shrm-Scp's current role is Human Resources Senior Leader.
What is Melissa Smith, Shrm-Scp's email address?
Melissa Smith, Shrm-Scp's email address is me****@****hoo.com
What is Melissa Smith, Shrm-Scp's direct phone number?
Melissa Smith, Shrm-Scp's direct phone number is +176358*****
What schools did Melissa Smith, Shrm-Scp attend?
Melissa Smith, Shrm-Scp attended University Of Minnesota - Carlson School Of Management, University Of Minnesota.
What skills is Melissa Smith, Shrm-Scp known for?
Melissa Smith, Shrm-Scp has skills like Employee Benefits, Employee Relations, Employee Training, Hris, Human Resources, Interviews, New Hire Orientations, Payroll, Performance Management, Personnel Management, Policy, Recruiting.
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