Resolve customer complaints via phone and email Use telephones to reach out to customers and verify account information Assist with placement of orders, refunds, or exchanges Take payment information and other pertinent information such as addresses and phone numbers Sell products and services Utilize computer technology to handle high call volumes Inform customer of deals and promotions

Transfer money and process refunds in PayPal multiple times per day Receive merchandise into database on a daily basis from pack slips/invoices Manage the process of charging and invoicing all customer orders on a daily basis Work with vendors when we receive mis-shipped or damaged merchandise Work with vendors when item codes are incorrect Supervise and oversee shipping and returns department Process custom orders and review for accuracy when they arrive Update… Show more Transfer money and process refunds in PayPal multiple times per day Receive merchandise into database on a daily basis from pack slips/invoices Manage the process of charging and invoicing all customer orders on a daily basis Work with vendors when we receive mis-shipped or damaged merchandise Work with vendors when item codes are incorrect Supervise and oversee shipping and returns department Process custom orders and review for accuracy when they arrive Update Purchase orders when items are discontinued/sold out or pricing errors Select a monthly product review winner Maintain a daily report of total orders and total dollars Show less

Process customer returnsVerify they are not damaged, dirty or incorrect item against invoicePut the items back into stock via company system to set up for refundRun daily cancellation report and email vendorsSend monthly returns to vendors to reduce stock and obtain moneyAssist with receiving and invoicing when neededAssist with shipping when needed

Replenishes merchandise shelves with items from the stockroomOrganizes the store by returning all merchandise to its proper placeStocks and rotated inventory regularlyRegularly seeks opportunities to up sell and add on additional merchandiseRecommends, selects and helps locate merchandise based on customer needs Responsible for ringing up customers in atimely manner and guaranteeing high level of customer service

Answered employee questions regarding benefits and payroll and resolved any issuesSuccessfully entered employee changes in ADP in order for payroll to process in timely mannerProcessed employee benefits paperwork which included FMLA

Answered employee questions regarding benefits and payroll and resolved any issuesSuccessfully managed and oversaw open enrollment for 5,000 employeesProcessed FMLA requests and Short Term Disability claims in a timely mannerReconciled monthly insurance bills to ensure proper paymentApplied funding to employee accounts, processed loan requests, hardships and rolloversManaged third-party administrators

Answered employee questions regarding benefits and Security and resolved any issues401(k) administration - processed rollovers and distributions, added new enrollees Administration of COBRA and Workers' CompensationCompleted and filed EEO-1 and VETS-100 reports before deadlinesConducted exit interviews upon termination of employmentAccurate on-line administration of benefitsUpdated and sent visit authorizations to proper agenciesInitiated investigation requests by… Show more Answered employee questions regarding benefits and Security and resolved any issues401(k) administration - processed rollovers and distributions, added new enrollees Administration of COBRA and Workers' CompensationCompleted and filed EEO-1 and VETS-100 reports before deadlinesConducted exit interviews upon termination of employmentAccurate on-line administration of benefitsUpdated and sent visit authorizations to proper agenciesInitiated investigation requests by entering employee information into JPASLooked up and verified clearances for potential employeesDebriefed employees upon terminationVerified data on CAC card requests, signed and sent to FSO Show less

Managed the Service Award Program for the entire company (20,000 employees)Managed and administered the employee of the quarter programHRMS administration for 800 employeesConducted weekly new hire benefits orientationPrepared and sent offer letters to prospective employeesEntered job requisitions into PeopleSoft, conducted reference checksComposed and ran multiple reports for managers on a bi-weekly basisSuccessfully coordinated Red Cross blood drives with at least… Show more Managed the Service Award Program for the entire company (20,000 employees)Managed and administered the employee of the quarter programHRMS administration for 800 employeesConducted weekly new hire benefits orientationPrepared and sent offer letters to prospective employeesEntered job requisitions into PeopleSoft, conducted reference checksComposed and ran multiple reports for managers on a bi-weekly basisSuccessfully coordinated Red Cross blood drives with at least 40 donors each timeCoordinated Toys for Tots program, was able to obtain more toys than were asked forAssisted in planning and coordination of company picnics and holiday partiesProcessed Tuition Reimbursement Requests and employee referral requestsProcessed COBRA paperwork and Unemployment claims Show less