Melissa Avendano

Melissa Avendano Email and Phone Number

Customer Service Operations Manager, Verizon Wireless (Project Management) at Verizon @ Verizon
Melissa Avendano's Location
Los Angeles, California, United States, United States
Melissa Avendano's Contact Details

Melissa Avendano work email

Melissa Avendano personal email

n/a
About Melissa Avendano

I have in-depth experience in Call Center Management and leading teams accentuated by Project Management knowledge. I am seeking to advance to a position that will leverage my front line/employee relations experience and process improvement skills to improve day-to-day operations.

Melissa Avendano's Current Company Details
Verizon

Verizon

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Customer Service Operations Manager, Verizon Wireless (Project Management) at Verizon
Melissa Avendano Work Experience Details
  • Verizon
    Operations Manager (Project Management)
    Verizon Apr 2019 - Present
    Basking Ridge, Nj, Us
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  • Verizon
    Supervisor - Customer Service Operations
    Verizon May 2013 - Apr 2019
    Basking Ridge, Nj, Us
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  • Verizon
    Customer Service Call Center Associate Director
    Verizon Oct 2010 - Apr 2013
    Basking Ridge, Nj, Us
    Responsible for a team of 8-10 supervisors and their direct reports.Addressed performance and behavioral matters by utilizing optimal coaching techniques providing an excellent track record in this area.Accountable for driving results and a balanced scorecard by addressing all customer experience, cost reduction and revenue opportunities. Contributed results that allowed center to be a top performer in area and enterprise.Coached and improved supervisor skills by setting goals in collaboration with supervisors and inspecting those goals consistently.
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  • Verizon
    Manager - Executive Relations
    Verizon Sep 2007 - Sep 2010
    Basking Ridge, Nj, Us
    Oversaw a team that handled highly escalated issues submitted to executives of Verizon Wireless. The team also responded to complaints sent to governmental agencies.Ensured the team possessed the tools and resources needed to meet internal service levels, reduce escalations, and deliver excellent quality.
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  • Verizon
    Customer Service Supervisor
    Verizon Jul 2003 - Sep 2007
    Basking Ridge, Nj, Us
    Responsible for daily operations of a team of representatives including recognition; measuring team productivity and performance.Assisted Customer Service Representatives in creating effective problem resolutions via appropriate coaching techniques.
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  • Verizon
    Coordinator - Marketing And Business Support
    Verizon Apr 2000 - Jun 2003
    Basking Ridge, Nj, Us
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Melissa Avendano Skills

Management Contact Centers Telecommunications Customer Service Team Leadership Leadership Project Management Microsoft Office Customer Satisfaction

Melissa Avendano Education Details

  • Saint Mary'S University Of Minnesota
    Saint Mary'S University Of Minnesota
    Big Data
  • Strayer University
    Strayer University
    Management
  • Itt Technical Institute-Nashville
    Itt Technical Institute-Nashville
    Information Technology–Computer Network Systems

Frequently Asked Questions about Melissa Avendano

What company does Melissa Avendano work for?

Melissa Avendano works for Verizon

What is Melissa Avendano's role at the current company?

Melissa Avendano's current role is Customer Service Operations Manager, Verizon Wireless (Project Management) at Verizon.

What is Melissa Avendano's email address?

Melissa Avendano's email address is me****@****ess.com

What schools did Melissa Avendano attend?

Melissa Avendano attended Saint Mary's University Of Minnesota, Strayer University, Itt Technical Institute-Nashville.

What skills is Melissa Avendano known for?

Melissa Avendano has skills like Management, Contact Centers, Telecommunications, Customer Service, Team Leadership, Leadership, Project Management, Microsoft Office, Customer Satisfaction.

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