Melissa Babb Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

•Assisted customers with product selection and customization, provided quotes, entered Purchase Orders, and handled billings, returns, and warranties.•Preserved customer satisfaction by promptly and effectively addressing and resolving customer complaints, guaranteeing continual maintenance of positive customer experiences.•Managed multiple projects with competing deadlines simultaneously.•Developed and maintained strong relationships with customers by providing personalized assistance and support to encourage repeat business.•Worked successfully with diverse group of coworkers to accomplish goals, meet customer demands, and address issues related to products and services.•Achieved Key Performance Indicator (KPI) targets. (Maintained 90 Percent or higher for On-Time Delivery for 12 consecutive months)•Recognized by management for providing exceptional customer service.

Louisville, Kentucky Area

•Worked directly with customers to implement and support Computerized Maintenance Management System (SaaS Platform) to meet organizational requirements. •Provided Technical Support and delivered onsite training to C-Level Executives, Staff, and Contractors.•Conducted Field Documentation by mapping facilities MEP equipment.•Completed Data Entry for Asset Management support.•Supported management with work planning, staffing needs, and Key Performance Indicators (KPI) Metrics.•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Louisville, Kentucky Area

•Organized and delivered onsite Computerized Maintenance Management System (CMMS) training on SaaS Platform (Including International).•Developed and maintained relationships with key accounts to ensure customer satisfaction.•Collaborated with multiple departments to ensure project objectives and deadlines were met.•Partnered with leading healthcare organization to develop and lead National Support Group.•Resolved escalated customer service issues with timely and effective communication.•Monitored performance of Customer Service Representative, ensuring resolutions were appropriately and efficiently implemented.

Louisville, Kentucky Area

•Developed and maintained instructional materials, including training manuals and videos, to aid customer learning experience.•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.•Delivered Technical Support and training via phone, email, virtual, and onsite to C-Level Executives, Staff, and Contractors. •Worked directly with customers to deploy and maintain Computerized Maintenance Management System (SaaS Platform).•Established effective Customer Relationship Management (CRM) system for tracking client requests from initial contact through resolution.