Melissa Bajic Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Delivered an exceptional customer experience through phone and email in an accurate, courteous, and effective manner. Managed customer issues and proactively dealt with any escalations. Developed and maintained relationships with key clients and stakeholders. Utilised extensive business knowledge of processes, business and legislative requirements to enable effective solutions to be provided to customers.

Melbourne, Australia

Assisted with the improvement of the end-to-end customer experience and compliance to business processes and regulations. Conducted evaluations from the front and back office customer service teams to assist with proposed changes. Manage relationships between internal and external stakeholders; and identified issues and solutions and liaised with stakeholders in resolving issues.

Melbourne, Australia

Delivered an exceptional customer experience through phone and email in accordance with defined guidelines, procedures and timelines. Provided effective customer solutions by utilising extensive business knowledge of industry processes and requirements. Resolved customer complaints to a satisfactory outcome and maintained a high level of customer satisfaction to maximise the opportunity for customer retention and acquisition.

Christchurch, Canterbury, New Zealand