As part of the Performance Analysis for Continuous Excellent Team (PACE) that works closely with the PMO department, responsible for process improvement and quality analytics, introduce and create innovative new practices into the business processes to assist the organizations progress and improve overall performance by managing and optimizing organizational processes to align and comply with ISO 20000:2018, 27001:2013, and 9001:2015 Standards and CMMI 2.0 Dev ML3. Implementing, monitoring and managing processes within the organization to ensure the processes helps the business achieve its goals. Responsibilities:● Create and maintain comprehensive documentation of processes and communicate updates to stakeholders, enhancing stakeholder satisfaction scores by 18%.● Establish quality assurance practices and conduct compliance audits to enhance process effectiveness, leading to a 16% reduction in compliance issues.● Consult with top management and project teams on process improvement initiatives, providing training and coaching to over 100 employees, leading to a 33% increase in process adoption rates.

Committed to providing exceptional service and guiding clients through the buying and selling process with integrity and professionalism. Key Skills:• Property Marketing• Market Analysis• Client Relationship Management• Negotiation• Contract Management• Real Estate Law and Regulations • Communication and Interpersonal Skills• Attention to DetailResponsibilities:• Represent buyers and sellers in residential real estate transactions, guiding clients through the entire process from property search to closing. • Conduct market analysis to determine property values and develop pricing strategies for listings. • Create and implement comprehensive marketing plans to promote properties and attract potential buyers.• Negotiate purchase agreements, sales contracts, and lease agreements on behalf of clients to achieve favorable terms and conditions.• Coordinate property showings, open houses, and inspections, and provide feedback to clients to facilitate decision-making.• Manage transaction timelines, deadlines, and paperwork to ensure smooth and efficient closings.• Build and maintain relationships with clients, lenders, attorneys, and other real estate professionals to facilitate transactions and referrals.

● Created and maintained an Integrated Master Schedule (IMS) based on the GAO Agile approach, working alongside the Agile Solution Factory (ASF) Team, resulting in a 20% improvement in project tracking accuracy.● Performed project management functions, including analyzing requirements, performing schedule risk analysis, and establishing and maintaining project schedules, which reduced project delays by 14%.● Implemented an Agile Master Schedule with 4-5 week sprints, integrating Jira ticket tracking and the rollout phase for Data Migration, in compliance with Government Accountability Office (GAO) standards, resulting in an increase in sprint efficiency.

● Supported pre-solicitations, BPS vehicles, task orders, and development of acquisition strategies, collaborating with technical writers to draft and edit statements of work, performance work statements, IGCE, market research, and conducting RFIs, RFQs, and RFPs, resulting in a 19% reduction in project turnaround time.● Implemented and created a standard operating procedure (SOP) for the PMO department, streamlining activities and recommending enhancements to improve processes and efficiency agency-wide, resulting in an increase in operational efficiency.● Led internal and external key players in the transition from SharePoint to ServiceNow, designing the Procurement Tracking section to monitor over 140 contractual actions, and developed a secure Single Sign-On system for ServiceNow, ensuring compliance with standards and regulations, which reduced login issues.