•Lead and manage all operational aspects of maintenance of business for large Managed Care Organizations by collaborating with Pharmacy Directors and staff, internal team/departments while delivering successful projects. •Develop project plans, manage project activities, communicate changes and progress in SalesForce for multiple plan designs including Medicaid, Medicare and Marketple.•Assimilate information and determine critical path for actions and priorities in a complex continously changing environment with a high level of ambiguity.

•Guide clients towards the best business solution for their business needs while analyzing existing systems, processes and reporting needs. Review components of payroll, benefits, human resources and co-employment practices in consultative manner with key client contacts as outlined in the service agreement. •Lead the client implementation process, establishing and managing activities towards project milestones independently and in conjunction with other internal departments while maintaining project status in Project Management applications. •Present benefit orientation meetings to clients and their employees, while exercising in depth knowledge of benefit plans, geographic nuances and drive benefit enrollment to ensure client meets participation requirements. •Effectively educate clients on the ADP system and processes ensuring client is setup for success as they transition to service.

•Build and manage client relationships for various hospitals, clinics and medical groups by providing exceptional customer service and confidence.Manage multiple client projects within strict timelines and scope.•Participate in a functional team environment to ensure client contractual agreements, agreed upon services are being delivered.•Proactively address client environment, industry issues and develop, execute remediation plans.•Provide first level improvement support, assisting clients with website navigation and assessing survey data to identify improvement opportunities.•Create and deliver ongoing monthly and quarterly status/service reports for strategic client accounts.

•Handled multifaceted administrative tasks as the operations/client relations manager for a financial advising firm managing over quarter billion in assets. •Entrusted to manage office in the owner's absence. •Managed accounts payable, expense reports, payroll, HR and facility maintenance contracts.•Reconciled monthly financial activity and fulfilled tax related requirements.•Composed and prepared high level correspondence, spreadsheets and presentations for large client base.•Screened and directed all incoming calls with considerable use of tact, diplomacy and courtesy.•Managed advisers schedules, appointment calendars and business travel arrangements.•Prepared for annual compliance audit ensuring office is compliant with broker/dealer and federal regulations.•Implemented new client relations management software.•Planned and promoted monthly lunch and learns for clients and prospects.•Created and organized annual client appreciation events.•Earned excellent marks on performance reviews, emphasis on areas of accuracy and quality, positive work ethic, think outside-of-the-box.