Melissa Belanger Email & Phone Number

Customer Service Lead (2013-2020)Assisted Customer Service Manager with tasks throughout the department including interviewing candidates for Customer Service positions. Maintained weekly and monthly reports for manager and worked with National account coordinators to maintain proprietary charting. Handled all CS Manager duties when manager was on vacation, in meetings, or out of the office.Customer Service / Assistant Marketing Associate (2006-2013)Responded to customers and Marketing Associates inquires/requests for information concerning orders, deliveries, or problems (such as product quality, delivery problems, delivery schedules, or product availability). Acted as a secondary contact person for accounts when Marketing Associate’s were unavailable. Worked closely with Merchandising Department, Company Management, and Operations/Transportation, Credit, Finance, and National Accounts. Marketing Associate (2001-2006)Served as a Consultant to owners, managers, and chefs regarding products and services. Generated income through the sale of food and non-food products and services. Proposed new menu ideas and use of products for increased profitability. Provided customers with updated market and industry information. Worked with specialists and brokers to solidify customer relationships.

General Manager (1995-2001)Assistant Manager (1994-1995)Managed staff of 26, including 4 Managers. Executed financial controls on a daily, weekly, monthly basis, which included cost of sales, labor costs, and semi-variables. Developed work schedules, recruited, hired, trained, supervised, evaluated, and terminated employees. Maintained and ensured positive customer relations. Ensured product quality. Maintained inventory. Maintained the physical plant. Executed local restaurant marketing programs. Maintained positive community relationships. Developed and instituted a bi-monthly employee newsletter. Designated liquor permittee.

Managed staff of 10, including one Manager. Assumed responsibility for daily sales of portable concessions. Purchased supplies and merchandise. Developed work schedules, and evaluated, promoted, and terminated employees. Handled customer requests and complaints.