Melissa Benavides Cabrera Email & Phone Number

• Successfully introduced new products into the market, considering customer needs, quality, and pricing. Achieved profitability by strategically selecting products to sell and setting prices accordingly.• Managed a team of employees and effectively communicated with suppliers through personal interaction and phone conversations. Conducted employee training and made product selection decisions that contributed to the company's profitability.• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.• Rotated merchandise and displays to feature new products and promotions.• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.• Reconciled daily sales transactions to balance and log day-to-day revenue.

Wood Dale, Illinois, Estados Unidos

• Successfully tracked and monitored over 600 annual imports via sea, air, and land transportation, ensuring on-time deliveries for important projects and meeting established customer arrival goals.• Efficiently managed transportation cargo documentation, communicated with clients, carriers, and third parties, and provided timely solutions to any problems that arose during the transportation process.• Processed client invoices and made payments to third parties, while also providing shipping quotes to customers and maintaining end-to-end shipment tracking.• Demonstrated expertise in import regulations and compliance requirements, ensuring smooth and efficient customs clearance processes for clients and achieving high levels of customer satisfaction.• Created an Excel spreadsheet for customers, facilitating tracking and relevant information, including delivery instructions and quantities, improving their decision-making.• Conducted accurate and efficient data entry tasks, contributing to the management of the organization's database over an 18-month period.• Proficiently utilized Descartes and Supplyvision software to manage shipping documentation and customs requirements for importation, including reservations, shipping instructions, pre-alert packages, HBL, MBL, ISF, and AMS.

Popayán, Cauca, Colombia

Estados Unidos

• Developed bilingual abilities in English through immersive conversation and activities.

Education record

Administrador De Empresas, Administración De Empresas