Melissa Bencomo Email & Phone Number

Chicago, IL, US

• Restructured a substantial client success team, directing order entry, fulfillment, client service, and business development processes to safeguard customer satisfaction for digital and print advertising.
• Championed continuous improvement, regularly instituting optimization protocols that streamlined workflows, increased operational efficiency, and enhanced departmental productivity.
• Devised and implemented training programs and materials for all positions, ensuring adherence to best practices and standard operating procedures to bolster team performance.
• Spearheaded the development of order management applications and migration of data to new inventory management systems, applying project management skills to drive cross-functional coordination with developers and.
• Provided hands-on leadership for employees, conducting mentoring and coaching for all personnel to assist with problem resolution, facilitate professional development, and nurture career advancement.

Greater Chicago Area

• Created an account support team from the ground up by leading recruiting, hiring, and training efforts, conducting strategic planning to formulate a vision for the team and build long-term goals.
• Overhauled the team, consolidating duplicative positions and shifting responsibilities between various roles to strengthen the workforce and reduce payroll.
• Implemented process optimization efforts, applying analytical and critical thinking skills to provide forecasting that sustained data-driven decision-making.

Greater Chicago Area

• Performed relationship management with agencies and clients, interfacing closely with key stakeholders to secure advertising space, negotiate rates, devise special packages, resolve discrepancies, and execute.

• Interfaced with major media buying and advertising agencies, serving as a liaison to obtain television advertisements and promotions.

Greater Chicago Area

• Updated weekly and monthly reports for sales and inventory analysis.
• Compiled data to be utilized for analysis of sales projections.
• Prepared presentation materials for both internal and external meetings.
• Updated product coding within internal computer programs.

• Created purchase order forms and various materials for press kits.
• Developed a main list of leads through heavy market analysis and made initial contact through cold calls and emails.
• Established and maintained social media and email accounts.