I am currently a SOSA (Substitute on Special Assignment) at Northwest Career and Technical Academy. I report to NWCTA every day and am assigned to a classroom by the administration based on teachers who are absent for the day and unable to secure a substitute teacher. Also assists with school events and in the counselors office.

Acquired Certified ScrumMaster (CSM)Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the team’s productivity and backlog burndownFacilitate end-of-sprint retrospective meetings, maintain a retrospective backlog, and see that actions are worked off to completion.Closely worked with product owners to ensure understanding of user stories and keeping the backlog.Communicated with subject matter experts to understand business needs to resolve issues. Use of Kanban and Atlassian Agile tools Jira for tracking projects and tasks.Practical understanding of how to scope and estimate work. Excellent written and verbal communication skills.

Acquired CompTIA Project + and Certified Associate in Project Management (CAPM)Demonstrated understanding of Project Management processes, strategies and methods.Excellent time management and organizational skills and experience establishing guidelines in these areas for others.Strong sense of personal accountability regarding decision-making and supervising development teamsStrong computer skills with Microsoft Office, Microsoft Project, and Workday.

• AS/400 emulator support including session deployment, troubleshooting, and configuration.• Active Directory user profile creation and modification on PC and thin client.• Uses SolarWinds to monitor and maintain network stability.• End user support for Citrix XenApp utilizing director. • Manages projects for imaging and PC Deployments• Works in collaboration with Network and Infrastructure teams on a myriad of server, network, and PC issues at shipping terminals worldwide. • Accurately processed tickets and communicated through proprietary support ticketing system.

• Performed computer hardware and maintenance for customers• Experience performing hard drive data recoveries. • Knowledgeable in installation and upgrading Windows, Apple, and Linux operating systems

Answered non-emergency calls from public.Scheduled inmate visitation appointmentsConducted public finger printing for employment and adoption services.Provided notary services to inmates.

Collaborated with lead teachers and helped create lesson plans and maintain classroom organization. Participated in the summer camp program, assisted with exercise and cooking activities

Effective with management of promotions while maintaining familiarity with the Disney brand.Participated in interactive dances on stage and among the audience. Completed on-site set-up (i.e sound system, signage, backdrop, prize table, ensure cords are safe and taped down, table is neat, perform sound check, and helped with music selection)

Temporary Holiday helper for the 2013 Christmas season.Assisted with stocking and restocking products.Assisted with cash register dutiesHelped guests with interactive store features and answered questions.

Taught ESL as a guest teacher for the Summer 2012 season.Lead English teacher in first, second, and third-grade classes. Assisted on alternating days as a support English teacher in fourth and sixth grade.Created lesson plans independently in first, second, and third grade classesEnglish lessons included writing, speaking, and games