Melissa Berube Email and Phone Number
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Melissa Berube personal email
Dedicated professional with 25+ years' experience in sales, account management, business development, relationship management, product management, operations, SaaS, customer success and product marketing (B2B and B2B2C) in the financial services and technology industries, serving Higher Education and Government/Municipality verticals. Effective communicator with extensive experience in consultative sales, needs analysis and selling to C-level executives and mid-managers in competitive markets. Account Manager with experience building and maintaining strong relationships. Customer advocate with a proven ability to problem-solve and resolve issues / challenges resulting in a win for clients. Trusted advisor striving to improve business needs for the customer while providing exceptional service and tailored solutions to meet each customer’s needs. Additional experience in project management, product development and coaching / training. Skills:•Account / relationship management •Business development, organic growth, retention•Self-motivated•Strategic partner and advocate for clients - voice of customer•Hunter•Consultative sales / solution selling (Miller Heiman Sales Training)•Solid negotiating skills•Keen knowledge of the Higher Education market•Exceptional interpersonal skills•Outstanding oral and written communication•Enterprise Sales, SaaS•E-commerce (payments, electronic bills, tuition payment plans, storefronts, IVR, refund disbursement, 1098-T)•Territory analysis •Creative thinking / problem solving / strategy•Drive revenue and reduce cost•Team player•Time management•Lead nurturer
Core Business Technologies
View- Website:
- corebt.com
- Employees:
- 107
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Customer Success Executive - Municipalities And Government And Higher EducationCore Business TechnologiesAttleboro, Ma, Us
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Sales Account ManagerCore Jun 2024 - PresentEast Providence, Rhode Island, UsResponsible for product expansion, new sales and renewals within assigned territory.
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Customer Success Executive - Municipalities/Government/Higher EducationCore May 2019 - Jun 2024East Providence, Rhode Island, UsResponsible for managing a pipeline and achieving quota through upsell, cross sell, expansion, and new solutions. See contract process from sale through execution. Also responsible for retention, contract negotiation, and customer advocacy in territory for current customers. Ensure customers are maximizing their investment and gaining full potential from implemented solutions. Present solutions that allow customers to provide better revenue collections engagement from constituents, students and payers.**2023 exceeded sales quota, and received a sales award for achieving $370k+ in Professional Services sales. ****2022 Sales Award for selling $500,000+ in Professional Services.** In addition achieved 99% of annual quota. **2021 Sales Award for Achieving 128% Quota**
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Business Development Manager (Account Executive)Tuition Management Systems (Acq. By Nelnet, Dec. 2018) May 2014 - Dec 2018Responsible for growing overall revenue and profitability in assigned territory through new school acquisition and client expansion, using multiple channels. Consultative sales approach and a customer advocate. Strong negotiation skills and strategic partner consistently looking to improve and strengthen relationships and products for clients. Help schools deepen product penetration on campus to get the receivable paid using best practices. Work closely with marketing on lead generation campaigns across all products.Nurture leads through multiple sources: inbound, conferences, meetings.Employ strategic methodologies that align with business goals and create a win for institutions.
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Product Marketing ManagerHigher One (Acq: Sallie Mae Campus Solutions) May 2013 - Oct 2013New Haven, Connecticut, UsMarketing manager for the refund disbursement business line. Lead strategy for the client marketing department and was closely aligned with the sales and product teams to drive new business. Developed marketing and thought leadership plans with cadence. Created content and strategy for events / trade shows.Contributor to business with transition from Sallie Mae Campus Solutions to Higher One. -
Product Marketing ManagerSallie Mae, Campus Solutions Apr 2010 - May 2013Newark, De, UsResponsible for driving the penetration of our core and ancillary products in the B2B and B2B2C spaces. Worked closely with the product, analytics, sales and channel marketing teams to execute and deliver results—including email, direct response and social media.Worked across company’s marketing organizations to develop, implement and optimize Campus Solutions B2B needs for marketing strategy and deliverables.Key contributor in strategic sales pitches. Created competitive analysis. Lead marketing campaigns to drive new business and add-on products.Drove execution to deliver metric-based marketing plan, calendar and lead-gen activities—engaged stakeholders to drive strategic growth objectives with marketing programs. -
Regional Sales ManagerSallie Mae, Campus Solutions Jan 2006 - Apr 2010Newark, De, UsSuccessfully managed client relationships and business development in large Mid-Atlantic territory. Met and exceeded sales and revenue goals annually. Managed sales cycle from business development through contract execution to account management. Strong customer-centric focus with attention to client needs and assessment. Developed and delivered presentations to key stakeholders, decision makers and for on-site orientations. Effectively communicated technical details and state / federal regulations and guidelines. Represented organization at conferences, tradeshows and school events to counsel families on payment options and affordability.Worked closely with other sales divisions at the company to deliver comprehensive services and solutions to K-12 and Higher Education institutions. Strategically looked for ways to increase volume organically and new business, with direct impact to P&L.Knowledge share across organization and Higher Education institutions to increase productivity and better value to students.
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School Relations Account ManagerSallie Mae, Campus Solutions Feb 2005 - Jan 2006Newark, De, UsThis newly created position was developed to off-load work from the sales team so they could focus efforts on new business development. I managed new and existing business in the Mid-Atlantic, Southeast, Central and West regions. Responsibilities included:-Assisted Sales Representatives move new business through the sales cycle-Subject Matter Expert on all Campus Solutions products and services (tuition payment plans, payment gateway, IVR, shopping cart, electronic bill presentment, refund disbursement, 1098-T)-Closely aligned with sales, executive management, operations, client management and information technology to ensure client success-Lead all tuition payment plan implementations from new acquisition through onboarding process-Traveled with sales representatives to campuses to foster relationships and demonstrate added value of partnering with Sallie Mae, including, but not limited to, training departments on / off-site on the administrative tools, covering school orientations and registrations-Participated in sales meetings, user groups, conferences / trade shows and trainings-Managed several implementations at any given time -Assisted in the RFP process-Evaluated client base in territory searching for growth opportunities
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Client Relations CoordinatorSallie Mae, Campus Solutions Sep 2002 - Feb 2005Newark, De, Us-Supervised 5-7 Client Relationship Representatives-Managed several top tier client relationships-Provided metrics to management -Oversaw completion of daily and special team projects-Conducted performance evaluations-Involved in the hiring process of Client Relationship Representative candidates
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Client Relations RepresentativeAcademic Management Services Jun 1999 - Sep 2002UsManaged 70+ tuition payment plan clients. Primary contact for school clients in the K-12 and Higher Ed segments.Worked closely with the sales representatives in assigned territory to foster new and existing client relationships.Facilitated conference calls with clients, traveled to college campuses, managed payment plan details, fulfilled marketing collateral for B2B and B2B2C to advertise services.Assisted the sales team in getting exclusive agreements on campus.Participated in sales meetings, trainings, on-site student registrations and client trainings. -
TeleservicesAcademic Management Services May 1997 - Jun 1999UsServiced inbound telephone calls for the tuition payment plan. Counseled families on federal loans and affordability. Enrolled students and parents in tuition payment plans.Assisted Data Entry in entering new and returning customer applications in the Oracle database, as time allowed.
Melissa Berube Skills
Melissa Berube Education Details
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Providence CollegeBusiness Management -
Community College Of Rhode IslandGeneral Studies/Liberal Arts
Frequently Asked Questions about Melissa Berube
What company does Melissa Berube work for?
Melissa Berube works for Core Business Technologies
What is Melissa Berube's role at the current company?
Melissa Berube's current role is Customer Success Executive - Municipalities and Government and Higher Education.
What is Melissa Berube's email address?
Melissa Berube's email address is mb****@****mae.com
What schools did Melissa Berube attend?
Melissa Berube attended Providence College, Community College Of Rhode Island.
What are some of Melissa Berube's interests?
Melissa Berube has interest in Children, Environment, Education, Animal Welfare, Health.
What skills is Melissa Berube known for?
Melissa Berube has skills like Account Management, Salesforce.com, Crm, Strategy, Sales, Management, Customer Service, Relationship Management, Business Development, Strategic Planning, Marketing, Project Management.
Who are Melissa Berube's colleagues?
Melissa Berube's colleagues are Jackee Schock, Cidalia Desantis, Therese Fahy, Mary Thompson, Daniel Hofman, Linda M Moniz, Kelly Baldani.
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