In my role at AXS, one of the largest primary ticketing companies in the U.S. and abroad, I reported directly to the CEO, but also supported the COO and CSO, managing their complex schedules across multiple time zones. This position required exceptional organisational skills and the ability to prioritize tasks effectively, ensuring that each executive had the resources and support needed to succeed. I collaborated closely with all teams to streamline processes and enhance interdepartmental communication. Additionally, I handled heavy travel organization, including, but not limited to, booking flights, accommodation and ground transportation, while ensuring that all logistics were efficiently coordinated and communicated to executives. With travel, comes corporate credit card management and expense reports, ensuring accurate tracking and timely submission for reimbursement. During my time at AXS, I also organised annual company events for 250 people and executive offsites for our C-Suite, where I meticulously planned every detail to ensure a seamless experience for all participants.What I truly enjoyed about my time at AXS was the vibrant company culture. I appreciated the emphasis on teamwork and collaboration, which not only made my role more fulfilling but also fostered a sense of camaraderie within the organisation.This role not only honed my administrative skills but also deepened my understanding of corporate operations and the importance of teamwork in achieving organisational goals.

At 1848 Capital Partners LLC, a private equity firm in Miami, Florida, I served as an Executive Assistant, providing comprehensive support to senior partners and the broader team. My role involved managing complex schedules, handling heavy email correspondence, expense reports and coordinating travel arrangements to ensure smooth operations in a fast-paced environment.I took pride in organising meetings and ensuring that all necessary materials were ready for discussions. My responsibilities also included dictation for email responses, as well as complex legal documents, which required a keen eye for detail and the ability to work efficiently under tight deadlines.One of the things I enjoyed the most during my time at 1848 Capital Partners LLC, was the opportunity to work closely with our portfolio of clients, including, but not limited to, Eastern Airlines Group, Inc., Jet Support Services, Inc. (JSSI), Ripley's Believe It or Not!, and SMobile, Inc.In addition to my executive support duties, I provided administrative assistance for investor relations, ensuring timely communication and coordination with stakeholders. I also offered personal assistance to one of the senior partners and his family, managing various personal tasks to help maintain work-life balance.This experience enriched my skills in time management, communication, and multitasking, all while navigating the dynamic landscape of private equity.

In my role as Counter Manager for Christian Dior skincare and cosmetics at Bloomingdale’s in Miami, Florida, I played a pivotal role in driving sales and enhancing the customer experience. A key aspect of my position was leveraging my Spanish language skills to effectively communicate with both co-workers and customers, fostering strong relationships in our diverse community.I organised a variety of makeup and skincare events that not only showcased our products but also engaged clients in personalized experiences, allowing them to explore the Dior brand in an inviting atmosphere. Achieving monthly sales targets was a critical focus, and I implemented strategies to ensure goals were met, such as, gifts with purchase, makeovers etc.Additionally, we concentrated heavily on store credit card openings, which helped strengthen customer loyalty and enhance the shopping experience. This role honed my sales acumen and reinforced my passion for delivering exceptional customer service in a fast-paced retail environment.

Orlane has been a symbol of quiet luxury and excellence in skincare since 1947. As Counter Manager for Orlane at Ballantynes department store in Christchurch, New Zealand, I was responsible for driving sales and meeting monthly targets in a competitive retail environment. My role involved not only overseeing daily operations of my counter, but also placing inventory orders to ensure that our product offerings were always well-stocked and appealing to customers.I organised events, including spa treatments, which allowed me to engage directly with clients and create memorable experiences that enhanced brand loyalty. I genuinely enjoyed speaking with customers, sharing my knowledge about skincare, and meeting new people every day.To further develop my skills and product knowledge, I attended training sessions in both Auckland and Christchurch, which enriched my understanding of the brand and equipped me with the tools to provide exceptional service to our Orlane clientele.What made this role particularly special to me was my deep connection to Ballantynes. Having grown up in Christchurch, the store played a major part in my upbringing, so the opportunity to work there was truly a dream come true.This experience solidified my passion for customer service and retail, while teaching me important organisational and sales skills as well as new trends in the beauty industry.

During my time at Eamonn Bates Europe Public Affairs in Brussels, Belgium, I served as an Office Assistant in a dynamic public affairs lobbyist firm in the heart of the European Union. My role involved a wide range of responsibilities, including scheduling, office management (ordering of supplies, vendor management (often in French), and email correspondence, all of which were crucial for supporting the team’s initiatives.I organised travel and managed expense reports, maintaining accurate records to support financial processes.Another key aspect of my role was providing administrative support to our client association, EFPA (European Food Packaging Association). We held 2 large plenary meetings every year, each time in a different country. I coordinated logistics and meeting materials for these meetings, including but not limited to hotel contract negotiations, room bookings, agendas, speaker engagement, offsite dinners and spousal programs, ensuring all logistical details were meticulously handled for seamless execution. I enjoyed building positive relationships with our association members and their spouses, ensuring their needs were met at each meeting. This experience deepened my understanding of public affairs and the intricacies of working within the European Union, while honing my organisational and communication skills.