Experienced Director of Operations/Claims Manager with a demonstrated history of working in the insurance industry; skilled in Litigation, CAT Operations and Management, Customer Service, Xactimate, and Team Building. Strong Adjusting handling complex claims; skilled both as an inside Desk Adjuster and Field Adjuster. Exceptional Client/Vendor skills, focused in retention and problem solving. Professional with a Associate of Arts and Sciences - AAS focused in Interior Design from Berkeley College; SCLA Designation and IICRC Certified