Melissa Blow Email & Phone Number

Greenville, Sc, Us

・Monitor landscape project progress and maintain records of estimates, contracts, and invoices.・Manage Accounts Receivable reporting and communications for informed decision-making. ・Provide support and communicate with clients, contractors, colleagues, and management to facilitate positive client-contractor experiences and relationships.・Enhance documentation through the creation of Loom videos and process documents, ensuring clear guidelines for Build Operations.

・Facilitated client-contractor introductions for landscape projects, fostering successful partnerships.・Collaborated with senior management to restructure Accounts Receivable processes and communications to consistently exceed collections forecasts.・Conducted comprehensive vetting of contractors to ensure quality work and regulatory compliance.・Presented company-wide insights on departmental achievements and learnings, fostering knowledge sharing.

Remote

・Elevated client experience by providing comprehensive support across multiple communication channels.・Assisted with training new client experience agents.・Collaborated with senior management on the collection of Accounts Receivable.・Partnered with project managers to deliver designs aligned with clients' visions, boosting satisfaction.・Contributed to company growth by reaching out to leads during national expansion

Remote

・Exceeded customer satisfaction targets and fostered loyalty by guiding telecommunications customers through billing and technical solutions with empathy and patience.・Assisted with sales activation and credit application support during high-volume sales periods.・Maintained detailed records of customer interactions, personalizing future service experiences.・Mentored new hires in navigating customer service processes, improving team efficiency.

Greenville, South Carolina, United States

・Provided excellent customer service, supporting over 100 news publications nationwide at a high- volume call center.・Provided technical support and solutions for customers on various operating systems such as iOS, Android, macOS, and Windows.・Assisted with call quality review and implemented changes that resulted in a 20% improvement in my team's customer satisfaction rating・Consistently recognized as a top performer in customer experience and… Show more ・Provided excellent customer service, supporting over 100 news publications nationwide at a high- volume call center.・Provided technical support and solutions for customers on various operating systems such as iOS, Android, macOS, and Windows.・Assisted with call quality review and implemented changes that resulted in a 20% improvement in my team's customer satisfaction rating・Consistently recognized as a top performer in customer experience and retention. Show less

Mauldin, South Carolina

・Maintained a clean and organized office environment, enhancing workplace productivity.・Efficiently managed daily incoming and outgoing calls, ensuring seamless communication.・Scheduled appointments on behalf of tax professionals.

Master Of Science - Ms, Accounting

Bachelor Of Science - Bs, Accounting

Activities and Societies: Honors Program, Alpha Sigma Lambda Honor Society

Associate In Applied Science - Aas, Administrative Office Technology