Melissa Bowers Email and Phone Number

Promoted to manager position to recruit, train and supervise 10+ Tax preparers. Foster an environment in which clients enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly, efficient and accurate service. Selected Contributions: Won “Tax Preparer of the Year” for instrumental role in driving record-high new client increases, propelling store to improve ranking putting my store in the top 1% in the nation. Customer retention went from 53% to 86%, and increase in new clients went from 132 last year to 313 in the 2012 tax season. Elevated store’s gross revenue from 95,120 to 162,774 that’s an increase of 71% Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Gold guarantee sales up 10%. Exemplified the second-to-none customer service delivery for which Jackson Hewitt is nationally renowned in all interactions with customers.

Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service hotel. Overseeing day to day operations of hotel. Directed more than 18 employees and managed, sales, inventory, merchandising, laundry, maintenance, restaurant and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Selected Contributions:l Met or exceeded all sales targets despite increased competition presented by the opening of many new local hotels.l Won the gold hospitality award in 2009 & 2010 by exceeding customer expectations by delivering exceptional customer service

Advanced to management positions, Directed 12 employees and managed sales, inventory, rentals, returns insurance replacements, training, reports and cost controls. Maintained high standards customer service, safety and complied with regulatory guidelines. Selected Contributions:Introduced training programs that enhanced employee performance and helped build a motivated workforce.l Consistently won awards for exceeding sales goalsl Consistently received positive customer reviews for our out standing service