Melissa Bratton Email and Phone Number

We are recognized and endorsed by Chrysler Canada and much more manufacturers such as Ford, Hyundai, Toyota, Chevrolet, Gm, Mitsubishi, Kia and Mazda as a co-op advertising agent & assist in private sales with their dealers across the country. Rather than depleting their customer database with constant invitations we provide effective and dynamic conquest solutions & bring in brand new customers that typically wouldn’t be doing business with the dealerships. We offer cutting-edge marketing solutions to increase customer traffic and reduce advertising costs.We also provide software access for dealers to track all incoming leads and export the new leads to their database for future marketing. Contact me for more information or consultation.

Preparation for client certification. Plan and conduct scheduling of appropriate auditors for a client load of 95 multi-site approvals and four standards based on priority of audit, expertise of available auditors, and client needs. Maintenance of client satisfaction within LRQA’s defined business goalsAdministrates and maintains service standardsTimely response to high volume client queries, including meeting with clients when requiredCollaborates with LRQA Sales, Technical Operations, and Finance Assures outgoing certificates are free of error Coordinates outgoing certificate signing and timely dispatchAccurately prepare and maintain customer information in on-line databasesRequired to write up client contracts for all Tier I & II clients, submit to client, and follow-up until signed contract is received.Provide support/training to other departments and CS team, consults with Global Account Manager & Key Account team as appropriate.

Provided superior customer service to interested home buyers by responding to customer inquiries by accurately communicating product information, displaying studio options and upgrades Maintained a 24 hour turnaround for clients. Supported and assisted Purchasing and Construction departments by starting permits, pricing, run starts, pending buyers, houses not authorized lists and daily orientation for customers. Extensive product knowledge. Increased company profit by 4.1 Million annually by in studio upgrade sales. Input home information into AS/400 JD Edwards and PC Mylar Daily. Maintained sales goals monthly and hightest studio average – highest volume of studio appointments yearly.

Supported staff of 22 in the Home-Buyers Department, answered switchboard and inputted and updated AS/400 and Sims database on a daily basis. Promoted from Administrative Assistant to Studio Design Consultant within 5 months of employment. Arranged appointments for Sales Counselors and confirmed appointmentsMaintained expense reports for North and South regions for 60 employeesResearched and resolved complicated issues for both interal and external clientsParticipated in Indirect Sales by providing lucrative leads to the sales teamHandled all administrative tasks for 60 employees and was responsible for all customer service inquiries