Melissa Brehm Email & Phone Number

Assist the doctor with exams and procedures. Prepare treatment rooms, instruments and tray set-ups. Schedule patients for exams. Write and refill prescriptions. Fit patients with shoes, orthotics and custom braces. Providing a high level of patient services. Active participation in the achievement of patient satisfaction and office production goals.

Schedule cancer patients for any/all diagnostic testing and referred appointments. Assistant to Director of Infusion Center which included maintaining production goals in Excel documents. Attending inner office meetings and documenting meeting minutes, typing them up and distributing them to appropriate personnel.

Monitoring and scoring call center agents assigned to me according to Uniprise requirements. Strict production schedule to meet on a daily basis. 3+ years of call center experience. Satisfy clients by responding courteously and accurately to all phone inquiries. Data entry including setting up authorizations for diagnostic testing, surgical procedures, medical procedures, and too many numerous services to mention. Assisting supervisor with Authorization quality checks on fellow peers, supervising call center agents. Monitoring productivity/adherence to schedules, phone coverage and quality of work. Handling escalated phone calls and assisting representatives with questions. Proficient at medical terminology, ICD-9 coding, CPT coding and HCPC coding. Knowledge of UB-92 and HCFA-1500 claim forms.