• Collected and educated taxpayers with sales and use tax, unemployment and corporate income taxes for the state of Florida.• Settled and offset taxpayers payments in the DOR's account balance.• Conducted surprised field visits to taxpayers in order to assist them in becoming current and compliant with back taxes, make sure proper licenses are visible so taxpayers are in compliance with state law, and discuss the taxpayers business operations in order to make sure they are in compliance with all tax obligations.• Filed liens with the court against taxpayers that did not comply with tax laws. • Conducted extensive research to find taxpayers contact and business information through internal databases. • Helped trained seasoned employees with various research tactics and how to navigate through internal systems.

Member Financial Associate I • Safe Deposit Box Administrator for branch operations.• Verify eligibility for perspective members.• Interview applicants for consumer and mortgage loans. • Credit Analysis and disbursement of loan accounts.• Ensure proper documentation is received for Patriot Act Regulation compliance.• Process sensitive and detailed account transactions to include but not limited to IRA Rollover and direct transfers, and fiduciary accounts. Call Center Representative • Answered incoming member phone calls• Assist members with financial transactions such as transfers, payments, reviewing account history• Responsible to cross sell credit union products and services to achieve corporate goals• Provide superior customer service to existing members by resolving issues and providing accurate and timely information Teller Supervisor • Assisted Teller Supervisor with management of the Teller line. • Trained new hires on how to process transactions, and balance at the end of every night.• Processed financial transactions, including, but not limited to, deposits, withdrawals, check cashing, posting loan payments, transfers between accounts, gift cards.• Promote and cross-sell appropriate products to meet members’ needs. • Responsible for servicing and balancing ATM, night drop vault, coin machine, and CDM.• Always maintained an accurate cash drawer and highest transaction count at my location.

• Processed financial transactions, including, but not limited to, deposits, withdrawals, check cashing, posting loan payments, transfers between accounts, gift cards.• Promote and cross-sell appropriate products to meet members’ needs. • Traveled to various Credit Union Locations to fill in as a Teller when they were short staffed- GTE Credit Union and Tampa Bay Federal Credit Union.

• Assisted with the Head coordinator to delegate employee’s job tasks to complete.• Assisted customers with finding items as well as level the store.• Balanced my cash drawer with no discrepancies/error in my cash balance.• Always maintained the highest and accurate transaction count out of the whole store.