Melissa Burleigh Email and Phone Number
Melissa Burleigh work email
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Melissa Burleigh personal email
I am an excellent team player with a very strong work ethic. My objective is to find a position that will challenge and further enhance my analytical and interpersonal skills.
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Consumer Lending SpecialistRandolph Brooks Federal Credit Union Sep 2016 - Present -
Voc AnalystSwbc Oct 2015 - Aug 2016San Antonio, Texas Area•Acted as an advocate for the members by ensuring their accounts were made whole.•Successfully analyzed incoming complaints from both consumers and agents by determining the root cause of the compliant and identify trending issues among various clients.•Researched data for specific client reporting. •Provided feedback to supervisors to improve processes and verify correct procedures were followed. -
Customer Service RepresentativeSwbc Jun 2014 - Oct 2015San Antonio, Tx•Resolved inquiries received from inbound callers to avoid further call escalations.•Monitored and updated mortgage and auto loans to ensure they had valid insurance policy information at all times to alleviate lender placed insurance being added to the loan.. •Accurately disbursed insurance premium payments to prevent policy cancellation.•Carefully reviewed and/or updated scanned insurance documents to adhere to specific loan agreement requirements.
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Center Support CoordinatorHarland Clarke Sep 2011 - Mar 2013San Antonio, Tx•Processed escalated service requests submitted by specialists within a 24-48 hour service level agreement.•Efficiently submitted branch supply orders for a major Financial Institution Client.•Handled and reported monthly metrics for all of the supervisors to reduce errors made by the representatives. •Managed the fast-paced reception desk while complying with the center’s safety regulations for all visitors. -
Customer Sales & Service RepresentativeHarland Clarke Mar 2009 - Sep 2011San Antonio, Tx•Effectively processed check orders and reorders for both clients and customers.•Navigated through numerous systems to accurately and quickly answer inquiries.•Increased company revenue by implementing effective soft-sell sales tactics.•Shared knowledge of products and procedures with colleagues to benefit customer relations.
Melissa Burleigh Skills
Melissa Burleigh Education Details
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Advertising -
Mass Communication/Media Studies
Frequently Asked Questions about Melissa Burleigh
What company does Melissa Burleigh work for?
Melissa Burleigh works for Randolph Brooks Federal Credit Union
What is Melissa Burleigh's role at the current company?
Melissa Burleigh's current role is Consumer Lending Specialist II.
What is Melissa Burleigh's email address?
Melissa Burleigh's email address is mb****@****fcu.org
What schools did Melissa Burleigh attend?
Melissa Burleigh attended Texas State University, Texas State University.
What skills is Melissa Burleigh known for?
Melissa Burleigh has skills like Customer Service, Time Management, Communication, Microsoft Excel, Microsoft Word, Microsoft Outlook, 10 Key, Siebel, Workday.
Who are Melissa Burleigh's colleagues?
Melissa Burleigh's colleagues are Kate Ousey, Vamshi Krishna, Connie Pequeno, Nina Robles, Mba, Andrea Nixon, Jacqueline Rendon, Jessica Montrone.
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