Melissa C. Email & Phone Number

Greater Pittsburgh Area

Manage all requests for expedited shipments to prevent out of stock situations at distribution centers serving Darden locations nationwide• Point of contact for Darden on rush shipments, gaps in supply and all promotion related activity • Build and maintain strong relationships with the client, hubs, Distribution Centers, carriers and carrier managers• Provide solutions to any unique situation the client is facing• Account management for the Darden account • Maintain all inventory in our hubs and communicate issues with our hub teams. internal teams, and external teams• Client facing communication on a daily basis • Provide creative solutions to difficult problems

Oversee the activities of a client and/or region to ensure daily business needs are met through managing and executing the distribution process for our customers’ networks.• Manage the region’s Distribution Centers and facilitate/direct resolution to DC issues by proactively auditing to confirm that requirements are being met. • Directing sales order management for all stakeholders. This includes order placement management, communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow moving inventory/short shelf life items, allocation management and product optimization.• Identify out of stock situations and communicate in a timely manner to the DCs; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the DC and possible resolution. • Directing stock out management and system storage for all Hub handled items. This includes communicating all new item requests, event and promotions planning, hub product returns, phase in/phase out items, SLOB report, allocation management and hub optimization.• Coordinate with Supply Planning, DCs, and HUBs to successfully manage inventory processes.

Greensboro/Winston-Salem, North Carolina Area

Cultivated customer relationships with a high level of professionalism and quick recognition of viable business markets.• Built and maintained buyer base researching product streams, markets, and outlets. • Developed key relationships in prospect organizations, purchasing influencers, and decision makers for advancement, marketing support and regional buyer base. • Studied prospects, interests and adaptations for asset recovery and remarketing services.• Learned prospect operations and technical infrastructure to form attractive recommendations, cross-selling opportunities and profitability criteria.• Prepared objective-meeting, results-producing sales presentations. Addressed issues and delivered timely follow-up on presentation-generated action items.• Arranged, tracked and communicated the status of deliveries for customer’s product.

Saxonburg

Educated customers on Electron-beam sterilization of product and developed sales incentive programs.• Developed strong and trusting client relationships by quickly resolving issues, efficiently responding to inquiries, up-dated documentation and account accuracy. • Advised prospects on product validation protocols, testing, completed validations and materials compatibility issues.• Alerted service center with specification details, special product handling, unique shipping requirements and individualized requests. Confirmed completed actions.• Formulated and administered $4M+ yearly revenue projections. • Key representative for regional, twice annual industry conferences, workshops, and forums

Start-up wholesale, over-stock, liquidation business. Year one gained 7+ major customers.• Built positive relationships/partnerships through service excellence, initiating cold calls and seeking referrals. Grew materials distribution $100K to $200K in five years. • Effectively collaborated with independent logistics companies to coordinate delivery of customer orders.• Distributed $200K+ materials annually. Met customer demands/interests sourcing providers and products. • Initiated, tracked and maintained finances, invoicing, collections and transactions

Greater Pittsburgh Area

Created social media-driven marketing program; maintained overall website appearance and functionality.• Collaborated on initial website development and product location/placement. Managed new buyer registration, product introductions/auctions. Maintained overall appearance and functionality of gencomarketplace.com. • Sourced and selected numerous providers to obtain the best products for on-line channel, meet customer demands and compliment other offerings. • Developed social media-driven marketing program. $7M+ gross sales, 48% increase 2010Account Manager: August 1998 through May 2009