Melissa C. Email & Phone Number

Greater Pittsburgh Area

• Manage all requests for expedited shipments to prevent out of stock situations at distribution centers serving Darden locations nationwide
• Point of contact for Darden on rush shipments, gaps in supply and all promotion related activity
• Build and maintain strong relationships with the client, hubs, Distribution Centers, carriers and carrier managers
• Provide solutions to any unique situation the client is facing
• Account management for the Darden account
• Maintain all inventory in our hubs and communicate issues with our hub teams. internal teams, and external teams

• Oversee the activities of a client and/or region to ensure daily business needs are met through managing and executing the distribution process for our customers’ networks.
• Manage the region’s Distribution Centers and facilitate/direct resolution to DC issues by proactively auditing to confirm that requirements are being met.
• Directing sales order management for all stakeholders. This includes order placement management, communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow.
• Identify out of stock situations and communicate in a timely manner to the DCs; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of.
• Directing stock out management and system storage for all Hub handled items. This includes communicating all new item requests, event and promotions planning, hub product returns, phase in/phase out items, SLOB report.
• Coordinate with Supply Planning, DCs, and HUBs to successfully manage inventory processes.

Greensboro/Winston-Salem, North Carolina Area

• Cultivated customer relationships with a high level of professionalism and quick recognition of viable business markets.
• Built and maintained buyer base researching product streams, markets, and outlets.
• Developed key relationships in prospect organizations, purchasing influencers, and decision makers for advancement, marketing support and regional buyer base.
• Studied prospects, interests and adaptations for asset recovery and remarketing services.
• Learned prospect operations and technical infrastructure to form attractive recommendations, cross-selling opportunities and profitability criteria.
• Prepared objective-meeting, results-producing sales presentations. Addressed issues and delivered timely follow-up on presentation-generated action items.

Saxonburg

• Educated customers on Electron-beam sterilization of product and developed sales incentive programs.
• Developed strong and trusting client relationships by quickly resolving issues, efficiently responding to inquiries, up-dated documentation and account accuracy.
• Advised prospects on product validation protocols, testing, completed validations and materials compatibility issues.
• Alerted service center with specification details, special product handling, unique shipping requirements and individualized requests. Confirmed completed actions.
• Formulated and administered $4M+ yearly revenue projections.
• Key representative for regional, twice annual industry conferences, workshops, and forums

• Start-up wholesale, over-stock, liquidation business. Year one gained 7+ major customers.
• Built positive relationships/partnerships through service excellence, initiating cold calls and seeking referrals. Grew materials distribution $100K to $200K in five years.
• Effectively collaborated with independent logistics companies to coordinate delivery of customer orders.
• Distributed $200K+ materials annually. Met customer demands/interests sourcing providers and products.
• Initiated, tracked and maintained finances, invoicing, collections and transactions

Greater Pittsburgh Area

• Created social media-driven marketing program; maintained overall website appearance and functionality.
• Collaborated on initial website development and product location/placement. Managed new buyer registration, product introductions/auctions. Maintained overall appearance and functionality of gencomarketplace.com.
• Sourced and selected numerous providers to obtain the best products for on-line channel, meet customer demands and compliment other offerings.
• Developed social media-driven marketing program. $7M+ gross sales, 48% increase 2010Account Manager: August 1998 through May 2009