Melissa C. Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, California

Manage documentation schedule/people resources and deliver technical documentation • Manage and drive hiring process for open requisitions, including reviewing applicants, conducting phone screens and skill assessments (as part of interview process), and communicating with HR and applicants • Optimize team staffing to align with strategic business objectives and fluctuating workload demands • Hold 1:1s with direct reports to discuss project supports, career growth, other concerns • Collect status from team members and provide updates to management as part of weekly rollup • Conduct reviews for direct reports as part of corporate yearly performance review process • Manage document scheduling and allocated technical publications resources to projects, ensuring timely alignment/delivery of high-quality documentation for concurrent projects • Define business processes, including establishing team-specific workflows in Jira, conducting team-wide info sessions about business process changes impacting stakeholders, documenting Best Known Methods (BKMs), creating/maintaining SharePoint pages for process improvement and information dissemination • Effectively communicate with internal team and BU stakeholders, management, and program management • Provide technical publications resources with guidance/work direction for support tasks and feedback on draft documents for consistent representation of content and alignment to quality standards • Approve Document Change Orders (DCOs) per corporate documentation release process involving Document Control (Agile/Oracle Cloud)

Santa Clara, California

Updated and delivered technical documentation in individual contributor role • Wrote/edited text and graphic content for software, SoC/hardware, documentation for 45+ SoC products and 100+ internally-developed IPs (FrameMaker, Word, Visio, php) • Established review/approval process to ensure technical accuracy of content and adhered to process for document releases • Liaised with internal stakeholders to provide document support to Business Units (BUs) • Communicated directly with high-profile customer contacts about documentation issues (feedback and requirements, requests for and availability of updates, corrections made) • Tracked and responded to documentation feedback using bug databases (Jira, Bugzilla) • Managed publication of and edited content for internal organization newsletter (readership of 6,500+) published twice monthly by senior management (SharePoint news) • Edited register documentation in UNIX environment and in Windows Excel using functions, scripts, and macros for output to custom XML and standard IP-XACT • Developed time-saving strategies to streamline document content, used advanced conditional text for product line/revision variations and file-sharing protocols that resulted in significant productivity gains • Implemented content management system for version control of source files (SharePoint, Documentum) • Implemented comprehensive document tracking system involving status monitoring and release management which enhanced project visibility (SharePoint, Jira) • Managed cross-functional group focused on customer satisfaction • Contributed to corporate templates effort through feedback and QA (FrameMaker, Word)

Fremont, California

Provided documentation for 3 business units • Wrote and edited content for SoC, software, and hardware technical documentation • Designed and maintained document templates in FrameMaker and Word for use by Technical Publications team and by members of business units • Developed database structure for source file version control and document retrieval • Created and maintained style guide for technical publications topics (standard terminology, trademark use, procedures for common tasks)

Irvine, California

Delivered training materials 1 month ahead of schedule • Created and revised Standard Operating Procedure (SOP) specifications for production line operators • Created training materials and certification tests for compliance

Cupertino, California

Produced documentation in variety of outputs (PDF, online help, “unboxing” posters) • Wrote and edited text and graphic content for technical documents • Converted software manuals to context-sensitive JavaHelp and WinHelp using RoboHelp 2000/X3 as part of software delivery schedule • Designed quick start posters and managed printing for inclusion in hardware packaging • Served as English expert for GUI elements (dialogs, errors, commands)

San Jose, California

Santa Clara, California

• Developed new procedures for product features in Lucent Technologies Sierra/CA and OSS product lines • Led documentation team training

San Jose, California

• Created content for corporate website publication • Edited technical application notes, user guides, and manuals • Revised marketing materials including brochures, data sheets, specifications, and newsletters • Produced content for semi-annual newsletter (end-user) and monthly newsletter (internal use) • Coordinated documentation projects with printer

Technical Writing & Communication

Currently taking Technical Writing & Communication courses to further enhance my skillset • Information Architecture • Content Management.

2001, Professional Writing

Activities and Societies: • Served as Student Special Interest Groups (SIG) Manager for Silicon Valley Chapter of Society for Technical.