Melissa Cafarella Email & Phone Number

Melbourne, Victoria, Australia

Projects:Functional Tester (Manual)Government AgencyJuly 2024 - Present• Functional testing of a mobile application on both iOS and Android platforms using physical devices• Raising defects where necessary and escalating issues to the development team• Showcasing of new application features to relevant stakeholders

Melbourne, Victoria, Australia

• Leading as an escalation point for both internal and external customer enquiries• Developing, maintaining and refining internal and external help content• Establishing guidelines for engagement with our community on social media• Implemented an intranet as a single source of truth for our Customer Service Agents• Championing the voice of the customer (VoC) within the company using data to influence decisions• Created a CRM language implementation strategy for new languages published on Rome2Rio• Liaising with internal and external stakeholders to communicate product feedback

Melbourne, Victoria, Australia

• Work with customers via inbound phone enquiries• Use creative problem solving to find solutions for customers• Analyse trends in customer issues and suggest improvement ideas • Liaise with internal stakeholders to synthesise ways to improve overall

Sandringham, Victoria, Australia

Sandringham Hotel• Organise and coordinate operations to ensure maximum efficiency• Supervise, evaluate and assign tasks to staff• Address complaints swiftly to ensure patron satisfaction• Hotel concierge duties including accommodation check-ins• Manage all social media accounts and collateral

Melbourne, Australia

• Molecular HLA Typing with:High Resolution: - Next Generation Sequencing (NGS) using the Illumina platform - MIAFORA Analysis softwareIntermediate Resolution: - Labtype SSO Bead Assay using Luminex Flexmap3D instruments - OneLambda HLAFusion Software• Enter highly sensitive data in LIMS database• Log samples on arrival to the Victorian Transplantation and Immunogenetics Service• Troubleshoot flow cytometry-based equipment• Monitor reagents and stock levels• Contribute to OH&S SOPs for reagents and equipment• Liaise with internal and external stakeholders• Monitor the environmental management system (EMS)

Lake Buena Vista, Florida

• Checking-in guests using the Dine Time® computer system at Hollywood & Vine in Hollywood Studios• Interacting with and building rapport with guests during wait times• Seating guests within the restaurant according to a seating plan• Communicating at an elementary level in both Spanish and French with non-English speakers

Aspendale

• Building patron rapport• Serving meals and drinks • Greeting and welcoming customers

Southbank

• Dealing the game of Blackjack• Building rapport with patrons across the casino including the Mahogany Room• Providing patrons with information about services within the casino and also tourist attractions in the surrounding area