Melissa Cafarella Email & Phone Number

Melbourne, Victoria, Australia

• Projects:Functional Tester (Manual)Government AgencyJuly 2024 - Present
• Functional testing of a mobile application on both iOS and Android platforms using physical devices
• Raising defects where necessary and escalating issues to the development team
• Showcasing of new application features to relevant stakeholders

Melbourne, Victoria, Australia

• Leading as an escalation point for both internal and external customer enquiries
• Developing, maintaining and refining internal and external help content
• Establishing guidelines for engagement with our community on social media
• Implemented an intranet as a single source of truth for our Customer Service Agents
• Championing the voice of the customer (VoC) within the company using data to influence decisions
• Created a CRM language implementation strategy for new languages published on Rome2Rio

Melbourne, Victoria, Australia

• Work with customers via inbound phone enquiries
• Use creative problem solving to find solutions for customers
• Analyse trends in customer issues and suggest improvement ideas
• Liaise with internal stakeholders to synthesise ways to improve overall

Sandringham, Victoria, Australia

• Sandringham Hotel
• Organise and coordinate operations to ensure maximum efficiency
• Supervise, evaluate and assign tasks to staff
• Address complaints swiftly to ensure patron satisfaction
• Hotel concierge duties including accommodation check-ins
• Manage all social media accounts and collateral

Melbourne, Australia

• Molecular HLA Typing with:High Resolution: - Next Generation Sequencing (NGS) using the Illumina platform - MIAFORA Analysis softwareIntermediate Resolution: - Labtype SSO Bead Assay using Luminex Flexmap3D instruments.
• Enter highly sensitive data in LIMS database
• Log samples on arrival to the Victorian Transplantation and Immunogenetics Service
• Troubleshoot flow cytometry-based equipment
• Monitor reagents and stock levels
• Contribute to OH&S SOPs for reagents and equipment

Lake Buena Vista, Florida

• Checking-in guests using the Dine Time® computer system at Hollywood & Vine in Hollywood Studios
• Interacting with and building rapport with guests during wait times
• Seating guests within the restaurant according to a seating plan
• Communicating at an elementary level in both Spanish and French with non-English speakers

Aspendale

• Building patron rapport
• Serving meals and drinks
• Greeting and welcoming customers

Southbank

• Dealing the game of Blackjack
• Building rapport with patrons across the casino including the Mahogany Room
• Providing patrons with information about services within the casino and also tourist attractions in the surrounding area