• Orchestrate the coordination of thousands of successful surgeries and treatments by educating and consulting patients through the entire cosmetic surgery process. Develop rapport with patients to ensure a loyal and returning client base and overcome financial objectives when needed. Conversion rate of over 50% of scheduled consultations into surgeries.• Build strong relationships with vendors resulting in lower costs and larger profits.• Manage all social media programs, advertising and marketing campaigns, and web site. Maintain and improve the company’s reputation and positive image through online reviews, forums, and public relations. Analyze historical and current market trends and sales data to stay competitive and increase profits.• Recruit, hire, train and supervise all new employees. Achieve high staff morale and retention through effective communication, prompt problem resolution, and empowering team members.• Oversee financial and HR activities including payroll, billing, accounts receivable and payable, staff reviews and benefits.

• Managed staff of 15+ in San Diego’s largest multi-physician cosmetic surgery center. Recruited, hired and trained new employees on all aspects of plastic surgery process, product knowledge, and phone and software training to ensure customer satisfaction through all stages of the sales life cycle.• Oversaw and helped create all advertising and marketing campaigns including print and online media, photo shoots, web site content, public relations and community outreach.• Organized quarterly meetings with physicians and management staff to ensure communication and satisfaction between departments, make suggestions for staff improvement, and analyze sales data to assure financial goals were being met.

• Acted as liaison between patients and physicians to communicate details of procedures and pricing, and manage patient expectations. Scheduled consultations and surgeries.• Supervised front office activity. Trained, hired and evaluated all employees.• Directed day-to-day operations to meet financial goals and maintain quality standards.

• Monitored and pitched various high tech, trade and general media at national and local levels.• Created and provided input for various written communications for clients in the B2B industries including press releases, case studies and proposals.• Participated in daily and weekly communication with clients via in-person meetings, telephone and e-mail correspondence.