Melissa Campbell, Mba, Cpps Email & Phone Number

Newport News, Va, Us

Works across the Safety and Reliability business unit to drive the delivery of innovative solutions to improve patient safety.

Served as the director of patient safety for the medical group which is comprised of 110 practices ranging from varied specialties to primary care. Responsible for initiating and discovering opportunities for process improvement to help drive an increase in financial and quality outcomes. Facilitating cause analysis (especially complex cases, and those that span multiple facilities or divisions), failure mode effect analysis, Sentinel Event Alerts and Facility Reportable Incidents. Providing leadership in patient safety committees, and for communicating vertically and horizontally to all constituents within the health system.Providing the needed direction to ensure that clinical services are provided in accordance with safety standards established by federal and state regulatory agencies and the Joint Commission accreditation standards, including the National Patient Safety Goals. Developing patient safety score card and/or dashboard indicators in conjunction with the medical group and leadership as a mechanism for tracking adherence to agreed upon patient safety goals. Developing, reviewing and implementing written policies and procedures related to Patient Safety.

Responsible for multiple surgical disciplines and multiple sites. Oversaw operations and compliance with regulatory and accreditation bodies. Maintained physician and team member engagement focused on ensuring the integrity of the core values of the organization are upheld. Identified areas for process improvement in order to improve care and outcomes. Responsible for budgeting and forecasting expenses and revenues. Onboarding and ensuring competencies of all team members.

Responsible for strategic planning, financial/budget monitoring, and quality improvement. Responsible for ensuring practice complies with all NCQA and PCMH guidelines and quality initiatives. Delegated and supervised personnel. Oversaw surgical and procedural scheduling, billing operations, coding, auditing and reimbursement operations, credentialing, and other unique practice operations and financial practices. Onboarding and mentoring of new practice managers. Responsible for overall practice and performance.

Marketing for the practice, responsible for increasing physician referrals, accounts receivable, billing, management of patient records, financial arrangements, production and collections, conducting team meetings, management of the front desk and staff. Scheduling, planning, and successfully completing various marketing events through community outreach. Resolved clinical issues with action plans and communication.

Managed an outpatient therapy clinic with multiple disciplines.

Performed all pre-screening on patients. Obtained pre-authorizations for appointments. Billing. Optical sales and adjusting. Contact lense dispensing and trainings. Scheduled appointments and performed administrative responsibilities.

Master Of Business Administration - Mba

Bachelor’S Degree, Business Administration And Management, General