Melissa Caples Email & Phone Number

Remote

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Contact patients regarding claim issues or providing informationVerify patient insuranceCalculate contract reimbursementContact insurance companies regarding appeals, underpayments, overpayments and medical recordsVerification of insurance and precertificationsTraining new hires and project conversionsAssisting Project Supervisors

Assisted customers with billing and account questions, concerns and insurance issuesTrained new hires on policies and procedures for compliance withdepartmentAssisted management with customer service issues/escalationsReviewed accounts to verify if claims were paid correctly or ifunderpaid or overpaid Reviewed accounts to ensure they were in compliance with company guidelinesAudited employees work to ensure company policies and work procedures are being met and… Show more Assisted customers with billing and account questions, concerns and insurance issuesTrained new hires on policies and procedures for compliance withdepartmentAssisted management with customer service issues/escalationsReviewed accounts to verify if claims were paid correctly or ifunderpaid or overpaid Reviewed accounts to ensure they were in compliance with company guidelinesAudited employees work to ensure company policies and work procedures are being met and distribute reports weekly to employees and management Show less

Assisted three partners of title insurance company, audited loan packages and legal documents.

Provided assistance to the directors of Finance, Business Affairs, as well as executive levels of management*Preparing financial reports and spreadsheet preparations for division as well as corporate level and plan on expense procedures*Assisted in General Ledger/Month End Closing/Accrual Procedures*Invoice control and preparation*Employee expense control/reimbursement

Responsible for overlooking 12+ employees*Daily financial reconciliations*Prepared weekly reports to send to corporate office*Maintenance and merchandising of the Frontline area*Enforcing positive communication skills between employees and Customers*Scheduling, Budgeting, interviewing and Human Resource issues with employees

Bachelors, Healthcare Administration

Education record