Melissa Carman Email and Phone Number

Merrill Lynch, Pierce, Fenner & Smith Inc., a Bank of America Co.

Bringing old world style crafted artisan wine made with European strict standards to your home to enjoy with friends and family! Happy sipping!

Provide customers a friendly check-out, exchange/return, and store pick up experience by offering unparalleled customer service and technology solutions for the everyday home and officeCommunicate professionally with customers and store management to process accurate orders and maintain functionality across company tools and resourcesEnsure cleanliness and merchandising standards at front of store exceed upper-level management and company expectationsAccurately count change, answer phones, and complete training on updates to company software and policies to effectively process transactions and comply with company rules and regulationsUtilize soft skills to engage customers and accomplish end-to-end solutions

Welcome and greet customers upon arrival to events; assist with questions pertaining to current and future events at the theatreAssist with problems or concerns regarding customer ticket orders; take orders in person and over the phone; print and issue tickets for eventsTroubleshoot via third-party ticketing vendor ticketing software issues that may arise prior to or during eventsProvide superior customer service to patrons during their purchasing process, event attendance, and post-event experiences

• Ensure accuracy of correspondence and information between City Elected Officials and City Staff, such as updating and monitoring multiple calendar appointments simultaneously• Coordinate with the City Clerk to process mayoral proclamations, contracts, ordinances and resolutions, and drafting legal documents for review by upper-level management• Develop detailed meeting agendas and minutes for public meetings, compile meeting documents and notes for keeping on file at the City Clerk’s office, while complying with State Sunshine Law• Conduct timely research of City historic records and pull information from microfilm machine and records management database for office use and public information purposes

• Cash flow operations and budget compliance through review of monthly expenses to income generation to reduce over-spending and allocated funds based on current and future needs• Responsible for daily cash management, accounts payable, and accounts receivable• Pursued sponsorship leads by networking with University administrators, alumni and board members, and fostered new relationships with our donor base to develop a diversified and lucrative donor portfolio• Analyzed large volumes of data to make informed decisions on target consumers to enhance donor value for the University and to increase longevity of marketing campaigns and repeat donor numbers• Oversaw ticket and group sales, basketball season ticket sales, revenue and box office reporting, and coordinated the patron game day experience, which lead to increased attendance over my last 5 years• Monitored the facility’s ticketing website and software, such as site functionality, sales, marketing, troubleshooting, event platform building, and customer use inquiries• Directed customer service aspects of ticket sales and offered patrons a superior buying experience through improved buying processes that resulted in increased sales and repeat guests over my last 3 years• Recruited and trained a diverse box office sales and service staff, and supervised up to 60 event personnel that were trained on appropriate interactions with venue customers and event setup and cleanup

• Compiled weekly and monthly store financials, inventory, and security reports for review by upper-level management, and monitored sales per square foot versus sister store locations and competitors• Tallied daily and nightly cash, audited and deposited store funds to reduce the risk of internal theft and employee disciplinary action for cash drawer shortages or overages • Oversaw daily operations involving stock level management, merchandising, customer satisfaction, theft- reduction efforts, and monitoring of product supplies to meet demands• Ensured a smooth operational transition during a one-week total store relocation from time of closure to re-opening by organizing an efficient moving environment with no loss of personnel or defect of product• Scheduled, trained, and supervised payroll and benefits for 30+ store employees to assist Human Resources department with tracking and maintaining efficient cost-effective labor utilization• Directed face-to-face interaction with customers, such as managing the customer rewards program, assisting on the sales floor, completing special orders, and background checks for firearms sales