Primary job functions include: testing new security appliances and making recommendations to management, and administering the following devices web-appliance, email-filter, anti-virus/end-point protection. Some of my areas of expertise include: cyber defense, dynamic access control, group policy, network security, PKI, IDS, IPS, firewalls, switches, routers, and Windows security.

Administer a Windows Sever 2008 environment by developing and updating Group Policy, utilizing Active Directory to perform user and group account management, and maintaining DHCP/DNS/ and file servers for HQ’s and 40+ remote field offices. Administer RRAS for Windows 7 VPN and Nortel VPN appliance for XP users.Create and maintain up-to-date configurations for HP ProCurve 2500, 2600, 2800, 5406zl switches and routers. Test new technologies before deployment such as: HP/Cisco routers and switches, WatchGuard firewalls, SafeNet multi-factor authentication, and various end user devices. Use SolarWinds and ProCurve Manager to monitor network devices and up-time for all 40+ offices statewide. Troubleshoot the previously listed LAN/WAN devices to ensure optimal network operations.Research new technologies and offer suggestions to improve network infrastructure. Assist security team in researching current trends to help provide a base-line for anomaly detection and provide quality patch and application management. Assist the security team in developing improved firewall configurations for improved network defense.Draft and update network documentation and diagrams.Develop and maintain GHOST server images.Senior helpdesk support technician for 1200+ employees specializing in complex network connectivity issues.

Provided technical assistance for hardware, software, and printing issues for 25 remote field offices.Resolved 600+ tickets yearly.Worked with vendors to ensure that hardware is promptly repaired and/or replaced.Installed switches and verified network diagrams for networking team.Assisted with asset management by providing remote sites equipment inventory status reports.   Responded to network status alerts to ensure maximum up-time for 20 satellite offices. Assist with state-wide equipment deployments for 2000+ users. Educated users on the usage of various technologies and procedures including, but not limited to: specialized hardware, RSA multi-factor authentication, and security policies.Provided technical assistance in critical situations, such as the closing of medical facilities, ensuring system availability while caring for and/or transferring patients.

Provided technical assistance for hardware, software and printing issues for 2000+ employees while maintaining 24 hour resolution requirements.Resolved 1000+ tickets yearly.Created, modified, and granted user access for various applications including, but not limited to: Windows, Office365, and mainframe systems.Reviewed End Point Protection alerts and provided rapid identification and eradication of specified threats. Created trend analysis documentation. Developed the help desk threat mitigation policy.Assisted with agency wide SSO authentication project as well as major platform migration from Novell to Windows Server 2008.Created and maintained Help Desk SharePoint documentation.Monitored network up-time for all 75+ offices statewide using Nagios and What’s Up Gold.

Initiated and monitored all database backups and created and released batch jobs as necessary utilizing Tivoli management console.Performed user account and printer management in HP-UX environment as well as Win Server 2003.Reset and monitored imaging systems via vSphere management console. Encrypted all agency laptops using TrueCrypt, maintained recovery disks, and restored as necessary.Created and maintained GHOST server images to accelerate deployments.Reviewed IDS reports to verify network systems integrity and devices by removing threats and pushing network updates.Assisted in updating Juniper switch configurations and NetApp controllers for SANS storage.Provided network systems and operational procedures documentation.