Melissa Cascone Email & Phone Number

Milan, It

Milan, Lombardy, Italy

- Management of a two buildings cluster with a new building opening, project management and relations with the GC.Assume ownership and manage the relationship with key accounts within multiple buildings, reviewing NPS and implement building-specific plans to improve KPIs- Engage with Landlords and Real Estate to handle any building-related escalations of my buildings cluster - Managing building related OPEX, entering into relations with suppliers - Analyze cluster ancillary revenue data, driving revenue projects and initiatives to reduce costs in my cluster and partner with central teams. Provide input to and set monthly, quarterly and yearly budgets. Review monthly building budget and result comprehensively for optimization- Global approach, liaising with sales department, OPS, legal, product, finance, accounting, digital & IT teams to improve profitability, product delivery and customer experience- Oversees a cross-functional team of 4+ people, setting objectives to reach business goals, implementing business strategy and track performance of direct reports regularly

Milan, Lombardy, Italy

- Issue resolution attitude, improve and implement proactive changes, keeping member experience top of mind- Conduct periodical meetings with all accounts to ensure a successful member experience - Conduct building tours, hand-off prospective member sales to appropriate sales contacts - Working with third party companies to build strong relationships with suppliers and ensure a high standard experience- Managing facilities operations, review Operational procedures and ensure the processes are working as efficiently as possible- Conduct building audits cleaning, maintenance standards and safety and take accountability for taking action to improve standards

Milano

- Front desk welcome and greet clients and guests - Input notes and collect datas into CRM system about clients - Anticipate member and guest needs before they arise using relevant information collected about members to improve and personalize their experience- Distribute all necessary info related to the building including way-finding, policies and procedures, community etiquette, etc.- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc)- Create events, NL, opportunities to connect members with each other- Support members requests and solve issues via ticketing management system

Milano, Italia

- Steadily achieve or exceed individual and store sales goals- Provide an extraordinary customer service experience, interact with different nationalities and cultures exercising sales and negotiation skills- Capture meaningful customer data according to the Company tools (CRM),- Pre- and after-sales service (CRM), connecting with the client, building relationships- Maintain an organized and updated customer book, contacting clients habitually and providing product updates tailored on client's requests- Ability to advice the client, knowing the product and general trends in the fashion world - Manage cash transactions in line with operating procedures, back office management - Managing and maintaining visual merchandising (cleaning and rearranging display space)- Supporting with warehouse management, goods handling, stocking and e-commerce orders

Milano, Lombardia, Italia

- Design, planning and processing of content in different formats for social media (several active social profiles for different realities) and web channels- Support in the design and creation of sites, mini-sites, areas and pages, managing and updating them- Graphics creator, photo and video editing - Coordination in the creation of special online editorial projects and cross media initiatives - Management of web & social advertising activities- Coordination of SEO and SERP reputation management activities (Google Ads, Google MyBusiness, Google Analytics)

Via Durini 28

- Steadily achieve or exceed individual and store sales goals, enhancing and developing the business - Provide an extraordinary customer service experience, interact with different nationalities and cultures exercising sales and negotiation skills - Applying the dynamics of cross and up-selling for all product categories - Pre- and after-sales service (CRM), connecting with the client, building relationships - Manage cash transactions in line with operating procedures - Managing and maintaining visual merchandising

Milano, Italia

- Provide an extraordinary customer service experience, interact with different nationalities and cultures exercising sales and negotiation skills - Pre- and after-sales service (CRM), connecting with the client, building relationships - Maintain an organized and updated customer book, contacting clients habitually and providing product updates tailored on client's requests - Manage cash transactions in line with operating procedures - Managing and maintaining visual merchandising (rearranging display space and intern) - Supporting with warehouse management, goods handling, stocking, showroom orders

C/O Carrefour Limbiate

- Achieve individual and store sales goals, applying the dynamics of cross and up-selling for all product categories- Ability to advice the client, knowing the product and general trends in the fashion world - Supporting with warehouse management, goods handling and stocking

Laurea Triennale, Lingue E Letterature Straniere

Master In Fashion Marketing

Master, Marketing E Comunicazione Digitale

Maturità Scientifica