Melissa Casini

Melissa Casini Email and Phone Number

Manager, Customer Success, Enterprise @ Signifyd
Milford, CT, US
Melissa Casini's Location
Milford, Connecticut, United States, United States
Melissa Casini's Contact Details

Melissa Casini personal email

Melissa Casini phone numbers

About Melissa Casini

I am a customer success director and project manager with 12+ years of experience across several companies and a track record of closing new and incremental business as well as directly managing professionals and collaborating with senior leaders to set up and execute strategic growth opportunities. Through multiple marketing initiatives built off of direct client feedback, I have played a critical role in helping Aventri achieve significant growth during my 6 years with the company. As a main point-of-interaction for clients, I developed deep, trusting relationships by routinely seeing projects through, proactively troubleshooting issues, and clearly communicating all relevant information. In addition, I have managed and guided many account managers to achieve success and promotions by sharing best practices while letting them grow into their roles. I look forward to the next step in my career in account management where I can continue working closely with clients on their business needs while collaborating with internal partners to establish and maintain a revenue pipeline; creating win-win opportunities.

Melissa Casini's Current Company Details
Signifyd

Signifyd

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Manager, Customer Success, Enterprise
Milford, CT, US
Website:
signifyd.com
Employees:
498
Melissa Casini Work Experience Details
  • Signifyd
    Manager, Customer Success, Enterprise
    Signifyd
    Milford, Ct, Us
  • Signifyd
    Manager, Customer Success
    Signifyd Feb 2023 - Present
    San Jose, California, Us
  • Signifyd
    Sr. Customer Success Manager
    Signifyd Nov 2022 - Feb 2023
    San Jose, California, Us
  • Woodmont Property Group Llc
    Co-Owner/Project Manager
    Woodmont Property Group Llc Jul 2019 - Present
    • Purchased, remodeled, and leased 2 investment, multi-family properties. Managed all contract negotiations with contractors for significant renovations; creating and executing an agreed upon project timeline and budget. • Oversaw the property listing, tenant interview process, leasing negotiations and renewals, and continue to manage both properties to ensure a positive, ongoing relationship.
  • Stova, Formerly Aventri
    Director Of Strategic Initiatives
    Stova, Formerly Aventri Oct 2017 - Jul 2018
    New York, New York, Us
    • Filled a company need by leveraging my reputation and relationships with our executive team and top clients to oversee a number of new projects aimed at continuing the company’s strong growth trajectory. • Created a brand-new client advisory board that included 60 individuals from 39 of our top accounts. This board facilitated discussions between clients’ needs and our capabilities; prioritizing our projects. • Served as the point person between sales and marketing for the company’s first marketing program targeted specifically to clients to facilitate our company staying top-of-mind and generating incremental business. • Launched a webinar program, in conjunction with sales and marketing, for which our clients could invite guests. These webinars initially attracted 834 attendees that led to 126 opportunities worth $1.2MM. • Initiated a new referral program internally and externally as a vehicle of bringing new clients on board. • Designed and launched a new, formal employee onboarding program for professionals that streamlined this important step and provided great support for new hires to hit the ground running.
  • Stova, Formerly Aventri
    Director Of Account Management
    Stova, Formerly Aventri May 2015 - Oct 2017
    New York, New York, Us
    • Promoted to director to first oversee our EMEA and AIPAC account managers before being appointed as the head of the North American team after these locations were segmented.• Built the team from 3 to 12 account managers and oversaw $7MM of revenue across 575 accounts. Maintained a high employee retention rate via a positive rapport and work culture. • Designed and recommended an overhaul to our sales quota and commission structure for account managers that included renewal quotas; formally recognizing a critical part of our growth.• This structure was approved by the CEO and resulted in improved client retention rates via renewals.• Secured a team quota rate of 95% inclusive of our annual renewal quota of $2.2MM and our upsell quota of $6.4MM; exceeding expectations and contributing to the company’s growth (including 28% year-over-year in 2017).
  • Stova, Formerly Aventri
    Account Manager
    Stova, Formerly Aventri Jan 2013 - May 2015
    New York, New York, Us
    • Promoted to first manage 80 EMEA accounts valued at $1MM. Successfully retained 85% of these clients in a very competitive market and was then asked to oversee 150 east coast U.S. accounts valued at $3MM.• Closed $500K+ in revenue in 2013 which included $250K in incremental revenue from existing clients and 10 renewed contracts per month. Consistently hit my targets during this period. • Professionally handled all escalated issues and served as the point person between our support staff and my clients. Participated on-site at key large events and remained on-call for our big accounts.
  • Stova, Formerly Aventri
    Sales Engineer
    Stova, Formerly Aventri Oct 2012 - Jan 2013
    New York, New York, Us
    • Transitioned to this SaaS company where I first completed an extensive 3-month training on the software, our competitors, and each department within the organization. • This training provided a solid foundation that served me well during my entire tenure at the company. • Immediately assisted the sales team, post-training, with large RFPs, virtual and live demonstrations of our product to prospective clients, and developing compelling sales collateral to drive meetings and trials.
  • Clarus Marketing Group
    Account Coordinator
    Clarus Marketing Group Jul 2012 - Oct 2012
    Rocky Hill, Connecticut, Us
    • Hired into this ecommerce solutions company to oversee 30 accounts and drive revenues via loyalty programs. Collaborated with marketing to routinely test banner ads and then optimize the messaging for specific campaigns.
  • Meltwater Group
    Client Relations Manager
    Meltwater Group May 2010 - Jan 2012
    San Francisco, California, Us
    • Promoted at this SaaS media monitoring company, based on my results, to onboard, train, and manage a team of 5 account managers while continuing to oversee my own accounts.• Shared best practices and constantly guided and motivated my team through this fast-paced environment. My staff and I consistently hit our individual and team quotas and I promoted 3 direct reports during this period.
  • Meltwater Group
    Account Manager
    Meltwater Group Jul 2009 - May 2010
    San Francisco, California, Us
    • Began at this company managing a portfolio of ~150 small and medium business clients. Quickly built a connection and learned their business needs in more detail. • Reliably hit my revenue quota via upselling and cross-selling as well as my churn quota via key contract renewals.
  • Conde Nast - Glamour
    Intern
    Conde Nast - Glamour Jan 2008 - Jun 2008
    New York, Ny, Us
    • Assisted Beauty Director Felicia Milewicz and Executive Beauty Editor Mary MacLean with projects, daily tasks and product management. • Edited, fact-checked and compiled research for stories.• Developed strong interpersonal skills through communicating with various PR firms and media agencies.
  • The Coca-Cola Company
    Field Marketing Intern
    The Coca-Cola Company May 2007 - Aug 2007
    Atlanta, Ga, Us
    • Brand development for the Glaceau product line vitaminwater, smartwater and vitaminenergy.• Opened new accounts, gained shelf placement and maintained existing relationships with key accounts in the New York/Long Island region.• Developed new sales methodology and promotions with field marketing interns around the NYC area.

Melissa Casini Skills

Sales Media Planning Saas Contract Negotiation Consulting Social Media Social Media Marketing Account Management Marketing Public Relations Digital Marketing Social Media Measurement

Melissa Casini Education Details

  • Quinnipiac University
    Quinnipiac University
    Marketing

Frequently Asked Questions about Melissa Casini

What company does Melissa Casini work for?

Melissa Casini works for Signifyd

What is Melissa Casini's role at the current company?

Melissa Casini's current role is Manager, Customer Success, Enterprise.

What is Melissa Casini's email address?

Melissa Casini's email address is me****@****hes.com

What is Melissa Casini's direct phone number?

Melissa Casini's direct phone number is +120340*****

What schools did Melissa Casini attend?

Melissa Casini attended Quinnipiac University.

What are some of Melissa Casini's interests?

Melissa Casini has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Melissa Casini known for?

Melissa Casini has skills like Sales, Media Planning, Saas, Contract Negotiation, Consulting, Social Media, Social Media Marketing, Account Management, Marketing, Public Relations, Digital Marketing, Social Media Measurement.

Who are Melissa Casini's colleagues?

Melissa Casini's colleagues are Lemar Gulham, Gary Brown, Dan Phan, Tiki Keller, Signifyd Claims, Nancy Plancarte, Saamrit Rana.

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