Spearheaded the design and wireframing process for a cutting-edge Electronic Health Record (EHR) software for the Dieta Efectiva Clinic. Collaborated closely with developers to ensure a seamless, user-centric experience.Successfully integrated HubSpot, a leading marketing automation platform, and developed comprehensive training manuals for VersusFit staff, empowering them to harness HubSpot’s potential for marketing and sales excellence.Conceptualized and launched online stores for two diverse brands and companies, meticulously overseeing product catalog setup, payment gateway integration, and user experience optimization.Orchestrated high-impact campaigns that significantly boosted online store traffic and sales. Achieved this through strategic content creation, including compelling videos and designs that deeply resonated with the target audience and drove substantial engagement.Introduced Customer Relationship Management (CRM) solutions to various companies, simplifying customer management processes. Authored training manuals, Standard Operating Procedures (SOPs), and workflows for staff, ensuring the seamless adoption and utilization of CRM systems.Proficiently managed lucrative paid advertising campaigns on platforms like Google AdWords, Facebook Ads, and Instagram Ads, leading to heightened website traffic, increased lead generation, and improved conversion rates.Employed web analytics tools such as Google Analytics to closely monitor and enhance website performance. Identified areas for improvement and executed strategies to elevate user experience and drive engagement.Crafted and executed content marketing strategies, including engaging blog posts, articles, and captivating infographics, elevating brands to thought leader status and driving substantial organic traffic.

Provided top-tier administrative support and acted as the primary point of contact for seamless executive operations.Demonstrated exceptional time management by consistently meeting project timelines and schedules, efficiently utilizing Microsoft Teams, and consistently exceeding performance expectations.Successfully managed the CEO’s calendar, orchestrating all appointments both in and outside the office to maximize their efficiency.Displayed strong communication skills by handling and responding to crucial email correspondence on behalf of the CEO.Prioritized tasks and engaged in daily task reviews with the CEO, ensuring a laser focus on the most critical objectives.Coordinated complex domestic and international travel arrangements, including visa requirements and hotel accommodations, ensuring the CEO’s itinerary ran smoothly.Skillfully organized weekly and monthly meetings and captured detailed minutes, contributing to well-organized and effective communication.Expertly balanced the demands of both professional and personal engagements for the CEO, including the management of their social media presence.Enhanced the organization’s credibility by effectively managing public relations matters and upholding a positive image.Leveraged CRM software proficiency in Zoho CRM and Salesforce to maintain strong customer relationships and streamline sales activities.Oversaw the implementation and maintenance of CRM databases, guaranteeing the accuracy and completeness of customer information.Collaborated closely with sales teams to optimize CRM workflows, customizing the software to align with specific business needs.Assisted colleagues in navigating CRM software, resulting in heightened team productivity and overall efficiency.Generated insightful weekly and monthly reports to analyze financial, profit, and sales data, contributing to data-driven decision-making.

Drove daily purchasing operations, displaying exemplary supplier management skills, expertly negotiating contracts, and meticulously monitoring contract performance to ensure optimal value and quality.Collaborated closely with suppliers, leveraging data to create precise inventory forecasts, and contributed to profit maximization strategies through cost-effective purchasing practices.Skillfully orchestrated the logistics of up to 15 monthly container deliveries, maintaining an updated database with critical information to facilitate smooth operations.Provided invaluable support to the Purchasing Manager, facilitating inventory management and troubleshooting issues that arose between inventory management and end-of-month reports. Reviewed and delivered insightful inventory reports to inform strategic decision-making.Demonstrated initiative by spearheading the development and implementation of new policies and procedures designed to reduce costs and optimize the purchasing process, further contributing to the organization’s success.Leveraged strong analytical skills to assess market trends for solid surface and tile material, supplier performance, and pricing, thereby making data-driven decisions to secure cost-efficient and high-quality supplies.Collaborated with cross-functional teams to align purchasing activities with production schedules, ensuring that supplies are readily available to meet production demands.Actively engaged in supplier relationship management, fostering positive, long-term partnerships with key suppliers, leading to improved reliability Employed advanced software and data analysis tools to monitor inventory levels, track order lead times, and ensure just-in-time inventory management.

Directed operations with a keen focus on ensuring the accurate and timely resolution of customer service tickets, maintaining a high standard of customer satisfaction.Skillfully managed a team of 5 customer service professionals, fostering a collaborative and results-driven environment to meet and exceed customer expectations.Leveraged Zendesk, a leading customer support platform, to manage customer service tickets efficiently, streamlining processes and enhancing the customer service experience.Responded promptly and professionally to customer inquiries and issues submitted through Zendesk, ensuring each interaction left customers feeling heard and valued.Demonstrated exceptional ticket management skills by prioritizing and categorizing tickets based on urgency and complexity, guaranteeing swift and effective resolution of customer issues.Collaborated seamlessly with cross-functional teams to address customer concerns and provide effective solutions, fostering a culture of unified customer care.Maintained meticulous records of customer interactions and ticket resolutions within Zendesk, ensuring a comprehensive and organized record of customer service history.Skillfully handled and de-escalated calls, swiftly resolving issues or transferring them to the appropriate department when necessary, ensuring swift problem resolution.Designed and implemented user-friendly forms that facilitated efficient tracking and record-keeping of customer tickets and their statuses, enhancing operational transparency.Proactively generated and presented detailed reports on open and urgent tickets during weekly meetings, enabling data-driven decision-making and performance improvement.

Prepare documents for new quotes.Use "Counter Go" to obtain shop drawing in order to create a proposal.Use Bidmail and other sources to obtain information on new open bids.Update bid schedule for all senior estimators.Update existing quotes with new quantities and or prices guided by sales or estimating teamsAssemble relevant project documentation and prepare packets to send to reps or manufacturers to request pricingSet up and maintain project folders for project managers (paper and electronic)Provide good customer service to current and new clients. Reach out to new clientele and provide them with information requested, including samples and fact sheets.Prepare and enter new ordersSend out customer acknowledgements Fax, deliver or messenger purchase orders to vendors / reps. Verify receipt by them