Melissa Chai Email & Phone Number

Adelaide, SA, AU

Australia

Australia

- Communicating with the public, interacting with all different cultures, working as a team.- Various roles including liquor warden, cashier, pourer, merchandising, photo booth activation, cruise ship check-in.

Remote

- Proactively engage with global clients to understand their needs and goals.- Assisted with pre-sales, onboarding clients, managing renewals and contract expansions.- Serve as the primary point of contact for key accounts, ensuring seamless communication and relationship management.- Handled account relationships across the globe ranging from $5K to $1M..

Brisbane, Queensland, Australia

- First line technical troubleshooting

Australia

- Mentored university students who are interested in start-ups- Weekly catch-ups with students who wanted to learn more about approaching the workforce and needed to bounce ideas off

New Zealand

Cisco is a fortune 50 tech company that connects people all around the world through their products and drive to continue innovating, along with their commitment to social responsibility. - Member of Connect Asian Affinity Network (CAAN), ANZ/NZ Core Member.- Member of Women of Cisco (WOC), site lead/coordinator and technical speaker for Women of Impact.

Remote

WebEx Events (formerly Socio is an end-to-end event management software. WebEx events has world class customer support, voted best in industry. My role at WebEx Events requires me to be a subject matter expert in the platform, along with supporting our B2B customers.- Provide world-class customer service and innovative solutions to both internal teams and.

Auckland, New Zealand

East Imperial is an ultra-premium, New Zealand tonic water and mixers brand. We specialise in creating exceptional experiences for your alcoholic and non-alcoholic beverages. Our products are sourced from the highest quality ingredients from around the world.I worked in the Operations and Logistics (supply chain) team which is at the heart of the company..

While in the Employee Insurance team, I was part of a small tight-knit team that delivered record breaking premiums for the company. My key function was to price employee insurance packages and build relationships with advisors. While in this team, we achieved a record sales month and year.- Salesforce and Microsoft Suite used daily.- Hit 100% of yearly.

Auckland, New Zealand

I am in the SME Product & Portfolio, Business Insurance Team as a Product Specialist.In this role I conduct primarily project based work where I work with senior leadership to deliver value by leading improvements in our internal processes, implement digital tools to improve efficiency, and deliver communications to the wider community as in a business.

In this role I helped to look after relationships and underwrite personal insurance policies for Vero’s 6 largest broker partners including Aon, Crombie Lockwood, Rothbury, NZ Brokers, Steadfast, and Wealthpoint. I represented the team in the Process Improvement Working Group (PIWG)/Consultant Change Delivery (CCD) team, where we worked towards making.

Auckland, New Zealand

Through this role I underwrote personal insurance policies including house, contents, motor, and marine; for various broker groups, the Public Services Association (PSA), Return Services Association (RSA), Vintage Car Club (VCC) and more.Winner of a Brilliant Customer Service Award (June)

• Ensuring high levels of customer satisfaction through outstanding sales service.
• Maintaining visual merchandising in accordance with company standards and managing inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new products, placing orders for.
• Highly skilled in cash handling, personal selling direct to customers, and communicating with stakeholders on the phone and in person.
• Working as a part of a team in a busy environment and training colleagues.

Auckland, New Zealand

Southern Crossings is an inbound luxury travel company. I essentially worked as an Administration Assistant where I focused heavily on editing itineraries and documents.Other tasks include:- First line of contact for all phone calls- Communicating with key stakeholders through email, in person and on the phone. - Reported directly time the directors and.

• Provided exceptional support to students both current and perspective, academics and general university staff members.
• Resolved study-related questions, consulted on degree planning, course advice, academic progress and enrolment help to ensure that an excellent service standard is maintained.
• Supported the efficient management of key undergraduate student processes, handled confidential information and responded to email, phone and face-to-face enquiries in a timely manner.
• Liaised with key stakeholders of the university and maintained stakeholder expectations.

Bachelor Of Commerce - Bcom, Bachelor Of Arts - Ba, International Business

Activities and Societies: International Buddy (2019) Marketing 301 BSG Championships League Finalist (2017) MCC (Deloitte) Brand Challenge.

Bachelor Of Arts - Ba, Political Science And Geography

Fall 2018 Exchange Student

Tech Talent Program

#10KWāhine Tech Talent Program

Women'S Fellowship, Spring 22

NZGCP Scholarship Recipient

Kura Pō Te Reo Māori Classes, Māori Language

10Kwomen Ai Advantage, Microsoft