Melissa Chai Email & Phone Number

Adelaide, Sa, Au

Australia

Australia

- Communicating with the public, interacting with all different cultures, working as a team.- Various roles including liquor warden, cashier, pourer, merchandising, photo booth activation, cruise ship check-in.

Remote

- Proactively engage with global clients to understand their needs and goals.- Assisted with pre-sales, onboarding clients, managing renewals and contract expansions.- Serve as the primary point of contact for key accounts, ensuring seamless communication and relationship management.- Handled account relationships across the globe ranging from $5K to $1M.- Establish and maintain clear communication channels to facilitate efficient information flow.- Manage client expectations by aligning deliverables with their business objectives, fostering long-term partnerships.- Utilise Microsoft and Google Suite for data analysis, creating impactful customer presentations, and promoting knowledge-sharing.- Conduct in-depth analysis of raw data to draw conclusions related to equipment health, enabling proactive maintenance and service delivery.

Brisbane, Queensland, Australia

- First line technical troubleshooting

Australia

- Mentored university students who are interested in start-ups- Weekly catch-ups with students who wanted to learn more about approaching the workforce and needed to bounce ideas off

New Zealand

Cisco is a fortune 50 tech company that connects people all around the world through their products and drive to continue innovating, along with their commitment to social responsibility. - Member of Connect Asian Affinity Network (CAAN), ANZ/NZ Core Member.- Member of Women of Cisco (WOC), site lead/coordinator and technical speaker for Women of Impact; organised event including agenda, attendees & presentation.- Member of Connected Disability Action Network (CDAN - NZ Representative).- Butterfly Effect Mentee.- Global Executive Shadow Tiger Team & Enrolment & Selection Team; worked in a global team to create opportunities for women to shadow VP+ leaders.

Remote

WebEx Events (formerly Socio is an end-to-end event management software. WebEx events has world class customer support, voted best in industry. My role at WebEx Events requires me to be a subject matter expert in the platform, along with supporting our B2B customers.- Provide world-class customer service and innovative solutions to both internal teams and external business customers. Translate tech jargon to everyday individuals.- Team named Best Enterprise Support by G2 in 2022 & 2023.- Utilise Hubspot, Intercom, Slack, Webex, Microsoft & Google Suite daily.- Ensured a customer’s success by assisting and guiding them through the product. - Worked with customers with contract values from SME $10K to enterprise up to $5M.- Utilise HubSpot to streamline processes, ensuring operational efficiency and enhancing overall customer experiences.- Diagnose and test complex software bugs, ensuring swift resolution and minimising impact on end-users.- Unofficial team Happyologist, organising global activities in a remote environment.- 2022 Busy Bee Award Winner.- 2022 Fastest response time.

Auckland, New Zealand

East Imperial is an ultra-premium, New Zealand tonic water and mixers brand. We specialise in creating exceptional experiences for your alcoholic and non-alcoholic beverages. Our products are sourced from the highest quality ingredients from around the world.I worked in the Operations and Logistics (supply chain) team which is at the heart of the company. - First point of contact, and solely managed all customer enquires both B2B and B2C globally (Freshdesk management).- Office management including inventory management and office supplies.- Spearheaded process improvement initiatives, significantly reducing the time taken in the invoicing process by an impressive 67%.- Managed Shopify D2C to annual sales up to $1M, and SME B2B customers up to $20K p.a.- Processing orders (Mainchain, SWIMS, AWC, Monde Nissin).- Conducted Voice of Customer surveys, analysing feedback, and presenting monthly reports to the board, contributing to data-driven decision-making.- Liaising between key stakeholders including 3PL and distributors.- Process improvement and creating standardisation within the business.- Served as a dedicated brand ambassador and account manager for small businesses and direct customers through Shopify, fostering strong relationships and driving customer loyalty.Working in a small company allowed me to gain exposure to all facets of the business including sales, marketing, digital and finance.

While in the Employee Insurance team, I was part of a small tight-knit team that delivered record breaking premiums for the company. My key function was to price employee insurance packages and build relationships with advisors. While in this team, we achieved a record sales month and year.- Salesforce and Microsoft Suite used daily.- Hit 100% of yearly sales target of $1.2M within the first 3 months of the financial year.

Auckland, New Zealand

I am in the SME Product & Portfolio, Business Insurance Team as a Product Specialist.In this role I conduct primarily project based work where I work with senior leadership to deliver value by leading improvements in our internal processes, implement digital tools to improve efficiency, and deliver communications to the wider community as in a business readiness aspect. The main project I am working on is the digitisation and improvement of our internal auditing process within Business and Rural insurance which also includes Commercial Motor and Construction & Engineering. As the project lead in this project, I have to understand the risk implications to the business. Involvements;- First Aid Officer for Suncorp NZ- Business Readiness Community member- Graduate Community Committee member- Evolve member

In this role I helped to look after relationships and underwrite personal insurance policies for Vero’s 6 largest broker partners including Aon, Crombie Lockwood, Rothbury, NZ Brokers, Steadfast, and Wealthpoint. I represented the team in the Process Improvement Working Group (PIWG)/Consultant Change Delivery (CCD) team, where we worked towards making changes and improvements within the sales and service part of Suncorp. For three weeks over Christmas and New Years, I managed customer complaints across two teams which allowed me to understand the customer better and provide solutions for the customer. I am also a First Aid Officer for the company certified by Red Cross New Zealand.Winner of a Brilliant Customer Service Award (July & November)

Auckland, New Zealand

Through this role I underwrote personal insurance policies including house, contents, motor, and marine; for various broker groups, the Public Services Association (PSA), Return Services Association (RSA), Vintage Car Club (VCC) and more.Winner of a Brilliant Customer Service Award (June)

• Ensuring high levels of customer satisfaction through outstanding sales service.• Maintaining visual merchandising in accordance with company standards and managing inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new products, placing orders for supplies, and verifying receipt of supplies.• Highly skilled in cash handling, personal selling direct to customers, and communicating with stakeholders on the phone and in person.• Working as a part of a team in a busy environment and training colleagues.

Auckland, New Zealand

Southern Crossings is an inbound luxury travel company. I essentially worked as an Administration Assistant where I focused heavily on editing itineraries and documents.Other tasks include:- First line of contact for all phone calls- Communicating with key stakeholders through email, in person and on the phone. - Reported directly time the directors and assisted with additional responsibilities- Utilised Microsoft Office applications and the Tourwriter program- Bound itineraries and prepared document packsMade redundant as a result of COVID-19 lockdowns, which shut down the tourism industry.

• Provided exceptional support to students both current and perspective, academics and general university staff members.• Resolved study-related questions, consulted on degree planning, course advice, academic progress and enrolment help to ensure that an excellent service standard is maintained.• Supported the efficient management of key undergraduate student processes, handled confidential information and responded to email, phone and face-to-face enquiries in a timely manner.• Liaised with key stakeholders of the university and maintained stakeholder expectations.

Bachelor Of Commerce - Bcom, Bachelor Of Arts - Ba, International Business

Activities and Societies: International Buddy (2019) Marketing 301 BSG Championships League Finalist (2017) MCC (Deloitte) Brand Challenge.

Bachelor Of Arts - Ba, Political Science And Geography

Fall 2018 Exchange Student

Tech Talent Program

#10KWāhine Tech Talent Program

Women'S Fellowship, Spring 22

NZGCP Scholarship Recipient

Kura Pō Te Reo Māori Classes, Māori Language

10Kwomen Ai Advantage, Microsoft