Melissa Charles Email & Phone Number

Orlando, Fl, Us

Emeryville, Ca, Us

Emeryville, Ca, Us

• Initiated and executed initiatives to enhance recruiting efforts for newly established companies successfully securing 9 start-up contracts • Collaborate with hiring managers to develop individualized, results-oriented recruiting strategies• Plan and coordinate various outreach events including company presentations, networking events, and training/educational sessions• Identify, evaluate, and recommend new advertising and sourcing options

Maitland, Florida, Us

• Eliminated company travel costs and associated expenses by designing a remote training curriculum for 40+ employees resulting in approximately $10K in quarterly savings • Applied Adult Learning strategies to optimize training effectiveness and improve the onboarding process• Prepared and presented employee progress and training metric reports to leadership suggesting recommendations and improvements to current training processes, curriculum design, and strategies

• Served as a change agent by implementing pre-shift procedures such as huddles and questionnaires designed to improve employee productivity which resulted in a 15% overall increase in customer satisfaction• Established accountabilities for training, developing, coaching, and evaluating a team of 7+ employees• Coordinated with leadership in handling server performance management and delivered additional employee training and development as needed

Winter Park, Fl, Us

• Oversaw the daily operations and all aspects of the extended program and directly supervised a team of 10 • Developed and implemented service and lesson plans using person-centered approaches to establish and meet objectives within set timeframes• Supported and continuously developed new and existing staff in the quality delivery of services

Orlando, Fl, Us

• Designed, planned, and organized orientation, training, and onboarding for all front-end new hires• Gauged employee learning styles and utilized instructional techniques such as role-playing, simulations, team exercises, group discussions, and videos to deliver training material effectively• Monitored employee performance to ensure overall effectiveness scores meet or exceed 90%• Consulted and collaborated with management to identify ways to resolve potential challenges and create performance improvement plans for underperforming employees

Bachelor'S Degree, Sports And Exercise Science

Bachelor Of Science - Bs, Kinesiology And Exercise Science