The purpose of the High Performance Leadership programs is to help companies develop leaders who are able to master the challenges of today's complex and changing world. We believe that leadership development must take place at three levels to drive organizational success.Personal Leadership: The Character Factor - This program is designed to help leaders grow by clarifying their personal purpose and vision, the principles of interacting with others, and developing the awareness and personal maturity to make good choices.Team Leadership: The Accountability Factor - This program will equip leaders with the wisdom and skills to create an environment in which people are fully engaged and effective in fulfilling the mission of the organization.Organizational Leadership: The Productivity Factor - This program will enable leaders to be effective by taking a holistic view of the organization's performance and plan interventions that define direction, create infrastructure and a positive culture

Some job responsibilities include:• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, consultants, IT and customer representatives. • Design, plan, organize, and direct orientation of training programs for 300+ end users/employees. • Create and oversee specific role-based ILT training and e-learning modules to help employees become confident and competent users in the Sales force Lightning platform. • Present information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures. • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.• Oversee and manage the change management effort and guide the change management work stream lead(s).• Collaborate with Corporate Communications to deliver customized messages to end user groups and stakeholders.• Plan and organize vendor delivery support as neededChange Management: Change management activities to other business technology and system implementations (Ariba, Tagetik, SPRING). Activities include but are not limited to:• Stakeholder identification and sponsorship management• Conduct impact analysis and assess change readiness and identify key stakeholders• Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the departments affected• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.• Identify, analyze and prepare risk mitigation tactics• Consult and coach project teams• Define and measure success metrics and monitor change progress

Desert Leadership is a Business Consulting firm that focuses on Project Management, Organizational development, Leadership development. I am a certified professional in all of these areas. At Desert Leadership we focus on the 12 Principles of Leadership that are the corner stone of every organization.Managed multiple project initiatives of various sizes. This included managing all phases of projects from initiation through scoping, design, development, implementation, and post-implementation support. Responsible for the delivery of valued solutions to the business units. Including coordinating employees and/or contractors, managing service providers, and planning and executing change efforts.Specialties: • Project Management• Conflict Management• Executive Coaching & Leadership Development• Business Consulting"Power isn't control at all--power is strength and giving that strength to others. A leader isn't someone who forces others to make him stronger; a leader is someone willing to give his strength to others that they may have the strength to stand on their own." Beth Revis

• Develops, implements, and monitors training programs for clients on both transformation services, products, and solutions training.• Responsible for the development of easy to use logical training manuals and other materials necessary to facilitate client-facing operational training of DBSI/CFM products and services.• Builds client confidence in the training platform and establishes an ongoing long-term partnership with client’s management team as needed.• Utilize a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum learning effectiveness.• Perform all project management duties associated with conducting training: including conduction all pre-training prep work, collaboration with internal and external partners to ensure a complete training program, coordinating with clients on the learning schedules and calendars, maintaining participant records and the overall learning experience.• Create strong and meaningful business relationships with internal stakeholders to build credibility. Measure outcomes-customer feedback, training feedback, partner feedback.• Ability to interact with and influence all levels of an organization.• Exhibit a commitment to continuous learning. Pursue development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership sills: seeking feedback from others and maintaining focus to continue the learning cycle.

•Develops training project plans and/or oversees the inclusion of the training task lines into an existing project plan working closely with raining Consultant and/or Project Manager.•Effectively communicates timelines and training requirements to business partners and management team. Meets with primary business partners to ensure the status of deliverable time frames as well as identify and communicate any development obstacles.•Facilitates a variety of training topics with ability to engage the learning objective is achieved. Possesses excellent presentation skills; able to present articulately and confidently under all circumstances.•Maintains a variety physical and electronic files and/or records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records required reports, etc.) for providing up-to-date reference and complying with regulatory requirements and established guidelines.•Maintains contacts in organizational development and training associations to keep abreast of new training and development techniques and technologies.•Creates course content, lesson plans, audio/visual aids, test criteria, user guides, handouts, learning aids, resource materials, and evaluation processes. Creates online and classroom training using instructional design methodology and incorporating adult learning behaviors.•Collaborates with leadership teams on learning strategies to drive business results.•Participates in needs analysis studies to determine training needs for employee groups, special projects and bank wide initiatives. Confers with manager and business partners to gain knowledge of specific work situations to better understand the training requirements due to changes in policies, procedures, regulations, and technologies.•Identifies changes in procedures, policies and systems that impact existing training materials or resource information and updates materials accordingly.

Creation of Policies and procedures for CDD, Processing, Underwriting, CD specialist, Closing.• On Boarding/Training/Coach employees, motivate and develop staff to achieve, mastery over multiple reviews of over 200 associates over 50 locations• Handle the exception items, resolve complex issues, and monitor daily business and quality review of input.• Challenged to strengthen and empower employees through leadership development training essential to higher performance, create and develop learning materials, on-boarding processes.• Provide courses and seminars to inspire, influence and enhance the qualities of good leadership resulting in greater productivity and motivation.• Improved leadership performance and development for clients in a virtual environment, E-learning.• Content development, implementation of training materials of various scopes and content areas.

Recognized for training staff, delivering quality performance and achieving 100% 8 months in a row, October 2012.▪ Managed 30 associates and provided work direction, guidance and expertise to peers and less experienced analysts.▪ Observed and assessed performances, hosted training workshops, coached and designed successful action plans to strengthen team’s overall competencies.▪ Focused on boosting associates’ morale, knowledge, production, call quality, and introduced and reinforced product and policy and procedure changes / updates.▪ Coached up to 95 people, ensured team members understood their job and gave them confidence in their ability to perform.Deliver effective training sessions, including; new hire, reinforcement, follow-up, and reoccurring.Support change initiatives with through and timely training programs.

Process loans for underwriting, order appraisals, titles, work with account executives, brokers. Branch Assistant to Operations manager, order supplies, reception duties, shipping, etc.

▪ Managed team of 30 processors and loan officers, coordinated workflow for assigned personnel, set processing deadlines, and helped in processing and closing of loans.▪ Ensured new mortgage loan packages were processed and completed according to policies and procedures.▪ Mentored processing team members and acted as primary contact for pipeline questions and escalated issues. ▪ Provided superior service to customers, followed up with borrowers and successfully kept auditing at a 90% standard rate.