Melissa Chavez Email & Phone Number

Ciudad De México, México

· Part of the Global Travel Management Team, responsible for supporting LATAM (Argentina, Brazil, Chile, Colombia, Ecuador, and Mexico)· Zurich Capability Center Mexico, the most recent member of the Zurich Capability Centers Network, to deliver technology and business services across Zurich Group, supporting Business Units and Global Units in their path to achieve their business goals.·Work alongside the business unit stakeholders ·Day to Day queries and in projects for travel… Show more · Part of the Global Travel Management Team, responsible for supporting LATAM (Argentina, Brazil, Chile, Colombia, Ecuador, and Mexico)· Zurich Capability Center Mexico, the most recent member of the Zurich Capability Centers Network, to deliver technology and business services across Zurich Group, supporting Business Units and Global Units in their path to achieve their business goals.·Work alongside the business unit stakeholders ·Day to Day queries and in projects for travel related activities·Act as a consultative partner to balance employee needs and service requirements with sustainable, corporate, financial, wellness and duty of care goals·Develop effective working relationship through excellent cross team collaboration·Drive regional program projects aligned to the global travel strategy·Regional point of contact to the Travel Agency & AMEX Cards·HR Feed weekly update to LATAM and the Online Booking Tool·Manage Comms Internal Program (WorkPlace & Share Point) to improve Travel behavior and educate the travellersAchievements· Return To Travel: Provides the essential framework to the Business Units stakeholders and travelers to travel smart and safe due the pandemic. Launched in 29 countries· Sustainable Travel: Final user actions to achieve the Group Goal to reduce air travel related emissions from 2022 by 70% compared to pre pandemic level. Launched globally Show less

Ciudad De México Y Alrededores, México

• Managed key accounts among of which: 6 global accounts (4 fortune Global 500) and 2 local accounts. • Customer Service, retention and maintenance of local and global accounts.• Travel programs consultancy.• Monitoring and constant improvement of service delivery , SLA agreements and, KPI´s• Business plan development to maximize savings, according to the analysis of reports.• Customer Key Contact Point.• Knowledge in Argo, Get There, Concur and Sabre • Good… Show more • Managed key accounts among of which: 6 global accounts (4 fortune Global 500) and 2 local accounts. • Customer Service, retention and maintenance of local and global accounts.• Travel programs consultancy.• Monitoring and constant improvement of service delivery , SLA agreements and, KPI´s• Business plan development to maximize savings, according to the analysis of reports.• Customer Key Contact Point.• Knowledge in Argo, Get There, Concur and Sabre • Good practices implementation according to the client´s travel policy• CRM ManagementAchievements:• Management of SME accounts up to global top or accounts from 10k USD to 6M USD• Account Manager On Boarding Program - Co creator• 10 % of savings vs the total expense in large market clients• 30% of hotel attachment YoY in large market client• Implementation of a Non·Used ticket protocol to maximize the use of this resource, saving up to 50K USD yearly• Travel arrangers and Top Travelers Focus Group to improve the Traveler Care & Engagement• Detection of opportunities to make new fares agreements to clients to preferred suppliers• Implementation of Online Booking Tools (Concur / Get There)• Created opportunities to sell technological solutions and applications customized for the customer and follow through their implementation.• New financial process to return commissions to our clients Show less

Área Metropolitana De Ciudad De México

• SEDESOL Children's Stays Program supervision within the Delegation of D.F.• Security and administration audits.• Supervision and follow-up of tendering of Children's Stays in D.F.• Attention to managers and beneficiaries.

Ciudad De México Y Alrededores, México

• Project leader.• Database correction and updates.• Validation and verification of information.• Logistics of meetings and events.

Ciudad De México, México

Licentiate Degree, Relaciones Internacionales Y Asuntos Exteriores

Tecnicatura, Auxiliar Contable

Tecnicatura, Diseño Gráfico & Programación