Area Director of Human Resources at Hilton San Antonio Airport & Marriott San Antonio Northwest

Human Responses Manager at Hilton San Antonio Airport. Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment.Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.Review and appraise all personnel changes and paperwork for the merit and accuracy. Approve all required Human Resource forms such as Personnel Authorizations and Employment Requisitions.Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.Aids in establishing a positive relationship between all employees, supervisors, department heads & General Manager.Responsible for monthly Rallies, Annual Awards/Recognition, Annual Parties and other events that need to be planned.Hires the best people available from inside and outside the hotel. Hires for talent, diversity and balance of skills. Supports hotel’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies. Maintains succession planning.Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel’s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Employee Handbook. Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.Monitors Worker's Compensation Benefits.

Ensure all recruitment strategies are attracting the best candidates while continuing to fill open positions on timeResearch, investigate and counsel employee’s while remaining compliant with federal and state lawsAdvise managers on organizational policy matters and recommend needed changesFoster a teamwork/open-door environment conducive to positive dialogue across the siteOnboard and prepare new hires by establishing and conducting orientationEnsure legal compliance by monitoring and implementing applicable human resources federal and state requirements; conducting investigations; maintaining records; represent the company during unemployment hearingsHear and resolve employee grievances; counsel employees and SupervisorsManage and conduct payroll; handle payroll researches and reportingOnsite ManagerManage and coordinate temporary employees; act as the central contact for Recruitment and Human ResourcesEstablish contacts with all levels and ensure expectations are metManage advertising, web postings, and evaluate staffing strategies and plansAttract applicants by placing job advertisements, attend job fairs, communicating with local colleges, networking events, social media and employee referralsAchieve high volume staffing objectives by recruiting and evaluating job candidates; develop and execute recruiting plans

Maintained employees files & medical files Responded to all Unemployment ClaimsDocumented and administered all employee discipline Explained, and documented all FMLA hours for eligible employeesMaintained files of all current active & terminated temporary employees Performed weekly payroll for direct hire employees, and temporary employeesMaintained new hire employee orientation sessions and assisted employees with medical, dental, and vision benefits, & with the selection and enrollment process with their benefits to include 401(k) STD, LTD, FSAEnsured any light duty employees were placed into any light duty job positions that enabled them to return back to work from any Worker’s Compensation Injuries / ClaimsConducted employee engagement surveys to ensure employees and departments are satisfied with job functions, equipment, and safety of departmentMaintained an upbeat, cheerful workforce to ensure all employees were engaged and satisfied with their working environment by conducting weekly drawings, & weekly games for employees to feel engaged and appreciatedCreated a monthly Employee Engagement Calendar for all employees to follow a "Fun Friday Dress Code Friday" On a daily basis communicated with Managers & Supervisors of the Production Departments discussing various concerns within their departments about employee relation concerns, and or interdepartmental discussions

Hired manufacturing employees for three locationsAttended various job fairs to recruit new employeesAssisted employees with their concerns and issuesManaged applicant tracking system and maintained employee filesMaintained documents containing the names of active and terminated temporary employeesMaintained fantastic relationships with approximately six Temporary Agencies I interfaced with on a daily basisCounseled and provided solutions to managers & team leaders with various circumstances & concernsProvided new employee orientation for new employees, explained policies and procedures & reviewed employee handbookAssisted employees with medical, dental, and vision benefits, selection and enrollment of benefits, 401(k) STD, and LTD

This was the most fun filled, exciting, passionate position I ever had in my life! There was something always moving and going on at all times, things were always moving a 100 m.p.h. and it was so much fun and exciting. I had the pleasure of opening up this Resort and being part of the excitement.I was the opening Human Resources Team for the initial 550 employees on property to be hired within less than three months and I'd do it again if the opportunity ever arose!Project manager for the Resort’s participation in the SA Express News Survey for Top 10 Employers in San Antonio; successfully achieved #2 ranking for 2 consecutive years.Created informative and engaging communications across resort to include graphic designSuccessfully promoted Engagement, Marriott and JW Brand culture, and pertinent information and metricsCoordinated all Employee Appreciation Events / Associate Functions, approximately 1100 associatesRecruited and staffed over 3500 employees since Resort opened in November 2009 - 2014Completed all background checks, references, drug tests, and State Driving Record records for pre-employment requirementsConducted New Hire Orientation for all employees, as well as provided tours of the PropertySuccessfully implemented new electronic recruitment system (Taleo)Specialized in seasonal hiring and hard-to-fill positionsProvided counsel to managers & employees with Employee Relations issues, & disciplineBenefits Coordinator, Benefits Administration, Leave of Absence Coordinator, FMLACoordinated special events for employees on property for up to 1100 employees. During the Summer, coordinated 15 Weeks of Summer Events which was 15 Weeks long. Every week for 15 weeks, I created a fun filled themed event for the employees to visit, enjoy, & stay engaged during the busy fun filled 15 Weeks of Summer! It was a HUGE hit, and employees LOVED IT!

Maintained FMLA administrationNew hire orientation documentation processExecuted all functions of staffing & recruiting processAssisted employees with training certification questionsMaintained benefits coordination & benefits administrationAssisted employees with any questions about their benefitsPerformed duties as a Training Specialist to approximately 150 ManagersPerformed data compilation, analysis, review, and tasks that supported the operation of the organization, metrics, and graphs to illustrate information and trends.Supported multiple and concurrent activities, provided guidance to project management, analyzed customer reporting requirements, and evaluated system control regulatory complianceSupported Managers and Director in Human Resources & Training Department with Purchasing Cards & Travel Cards with monthly reconciliation of their cardsCompleted reports to the City of San Antonio (COSA), quarterly reports pertaining to the various airplane hangar taxes vs. ratio of new direct hire of employees hiredMaintained compliance percentage completions of mandated Office of Internal Governance (OIG) training completions of mandated training for entire site

Assisted Human Resource Managers & Leaders and provided education on plan benefits for employees. A liaison between Human Resources, Employees and Providers, providing benefits administration. Administrative functions, including filing, printing, presentations, formal appeal letters and communications, assist with formal appeals and correspondence issues, maintained the highest level of confidentiality on accounts, assist and educate other employees on benefits and Human Resource functions