Melissa Ciuk Email & Phone Number

Nashville, Tennessee, United States

Greater Nashville Area

Processed pre and post event documents including Event Orders, Schedule of Events, Catering Weekly Operational Projection Reports, and Event Checks. Ensured seamless service delivery at facility with 2K rooms, 19 dining outlets, and up to 600K square feet of event space.Achieved overall individual Event Satisfaction Survey scores of 94%, 92.3%, and 95% against department goals of 88%, 88.5%, and 89% in 2017, 2018, and 2019, respectively.Delivered events for up to 66 groups each year with total actual quote revenue of up to $3M.Completed accurate and timely documentation to optimize corporate client satisfaction for events with up to 5K attendees.

Coordinated airport-based event execution from event order to post-event documentation for social groups such as weddings, family reunions, and professional associations. Collaborated with team of four peers.After initial sale, partnered with client event representative to upsell and negotiate bar, meal, and accommodation packages to increase revenue per function. Managed execution of 130 events per year (up to four per day) with up to 600 attendees per event. Served as onsite liaison for two NFL football teams (St. Louis Rams and Carolina Panthers). Arranged delivery of unique customer service for 150 visitors per team during three-day stays, including specific dietary requirements, room logistics, and private security.

Greater Nashville Area

Executed events against defined agreements as communicated through documentation and twice-daily banquet operations meetings. Interviewed and hired up to 15 full-time banquet staff and another 15 part-time, on call staff. Managed scheduling based on availability and unique skill sets for each event. Conducted pre-meal meetings with banquet staff to communicate event-specific Marriott standards for ~500 events per year.

Fort Myers, Florida Area

Greeted and escorted guests to restaurant seating. Prepared and delivered trays for in-room dining. Worked specific food stations for Four Diamond Resort and Spa events.

Cape Coral, Florida

Supported execution of five full-scale events and two day-of ceremonies across wide range of religious and non denominational weddings. Created detailed itineraries, timelines, and logistics for guests and attendants for weddings with up to 150 attendees. Coordinated services to vendors and wedding parties.

Bachelor Of Science, Resort & Hospitality; Event Management

Activities and Societies: Tennis Club, S.O.S (Save Our Seas) Club, Cooking Club, Tennis Club of the YearServSafe Sanitation, Relay.

Associates Of Science, Culinary Arts

Activities and Societies: Nutrition Society, Division III Tennis Team, GNAC Conference Champions