As an independent contractor, my company, The Perfect Purser LLC., represents a 5- Star service standard you can depend on for each and every trip. Please see attached resume and experience listed above.

Duties include but are not limited to operational safety, catering orders, ground transportation arrangements, hotel reservations and personal assistant duties.

● Answer client correspondence regarding booking, modifying, cancelling, or updating flights.● Create and confirm flight demands and processes per customer request in ASTRO● Effectively operates with Flight Control to accommodate demand while allocating resources appropriately● Creates FMOD NOTAM reports 3 times weekly

● Managed a fleet of Dassault Falcon Jets● Lead in sales, owner operations, charter logistics and dispatch● Event promotions and marketing● Acquisition of new owners/clients● Lead cabin attendant

• Model for Sheltair marketing and promotional items• Delegation of tasks to Line Service Technicians• Greeting customers, answering phone calls and processing requests• Assisting in budgeting and forecasting• Assisting General Manager with scheduling, emails, meetings and administrative paperwork• Creating monthly reports and training seminars for staff• Assisting Line Service Technicians on ramp• Organizing and maintaining company and tenant records

•Responded to Airfield Emergencies•Developed and Implemented FLL Family Assistance Care TeamTrained Family Assistance Volunteers•Assisted in coordinating FLL 2012 Live Disaster Drill•Developed training and procedure manuals for Hot Work Monitoring, Hardstand Operations, Driving on AOA•Trained staff on Pre-Alert Procedures,AOA driving, Hot Work Monitoring, Hardstand Operations•Planning and coordination of North Perry Airport Day•Developed a AAAE Certified Member “Lunch and Learn” study group for all personnelLeading to three staff members receiving CM designation through AAAE•Developed testing materials for Operations Senior Agent TrainingRevamped Senior Agent Training•Hurricane Prep at FLL x2Acted as EOC Liaison during hurricane Sandy Evaluated potential airfield hazards and secured airportInformed tenants of preparation procedures and precautions•Conducted Airport Tours•Inspections of property, tenants, fuel farms and construction areasEnsured all placards and safety measures were accounted forEnsured all Advisory Circular 150 requirements were metEnsured security measures were in place and safety was not being compromisedInspected terminals, parking garages and curbside operationsEnsured Compliance with all 139 regulationsMarkings,Lighting,Pavement,Documentation,Safety Areas,Fueling Operation ComplianceInspected tenant and construction areas to ensured compliance was met by each•Monthly Partnership & Safety MeetingsParticipated in meetings regarding education to all tenants and agencies of current trends and issues around FLL•Developed Emergency Response Plan and Procedures for future runway tunnel structureConducted meetings to collaborate tri-county emergency response agencies-ARFF, BSO, FHP, AOCC,BCAD•Developed Single Runway Recovery PlanIncluding a go to manual for all responding agencies with all available resources in a tri county area•Updated critical documentationContinuity of OperationsEOC reference manualsHurricane Plan

• Assisted in all aspects of airport management• Processed financial information, prepared/revised leases and contracts• Helped coordinate projects and meetings• Ensured compliance with all rules and regulations• Assisted in Wildlife Management on field and revision of WHMP• Conducted daily ground, runway and taxiway inspections• Checked traps for wildlife, monitored bird activity• Conducted controlled burns to remove brush and overgrowth• Conducted hanger and leased building maintenance surveys• Assisted in Airport Master Plan Update• Ensured daily operations are conducted in a safe and efficient manner

• Checked in passengers• Removed luggage from plane• Assisted passengers safely to and from plane• Closed flights and other required paperwork• Marshaled, moved, secured and applied deice mixture to aircraft