• Responsible for leading and executing major organizational design work integrating two large departments. Facilitate, design, communicate, manage change and take leadership role to ensure like groups and skills were aligned• Develop and roll out a career development program to a 1,500 person department. This included developing and mapping competencies, aligning compensation, developing the structure, creating a training and communications program and facilitating manager and employee training• Work with senior-level executives and executed on pay-for-performance and promotion criteria by level• Led annual talent reviews across business units• Human Capital representative for the firm’s Diversity & Inclusion Council

• Develop and execute a vision for global eLearning raising the quality and type of training provided to a global audience to include US, Costa Rica and India locations. Tenfold increase in LMS hits from 2011 - 2014• Core team member on global Talent Management program to include leadership competencies, succession planning, 360 degree assessments and actionable career development programs• Led a team of 14 to include domestic and international employees. Upskilled and revamp entire team leading to better work product and training experience for all 3,500 global employees.• Conduct training needs assessment resulting in the development of highly impactful and sought-after manager training programs (Fundamentals of Management)• Strong collaboration and partnership with Global Operations, Legal Compliance and Enterprise Risk Management in the creation and execution of a Global Training Compliance program. Result is audit ready programs meeting and surpassing issuer and regulatory review and scrutiny.• Create and implement a Change Leadership Toolkit providing a road map for managers to plan, communicate, engage and execute organizational change initiatives• Led the training and change management integration of acquired companies resulting in quicker onboard of employees in acquired entities

• Sole HR professional reporting to the CEO, serving on the leadership team, and supporting the employee population in all human resource functions• Create and implement comprehensive talent acquisition plan to ensure an enhanced pipeline of qualified candidates.• Conduct extensive market assessment of health and welfare benefits. Resulted in below-average plan increases while maintaining plan integrity.• Assess and implement targeted training to enhance employee and management skill sets• Active engagement with the C-Level team in creating mission/vision/values, annual strategic plan, budgets for merit increase/bonus allocation, and talent acquisition including selecting senior team members.• Create and implement an effective, streamlined performance management tool syncing organizational goals with individual employee “line of sight” goals.

• Partner with market, regional and corporate business leaders in sales and operations.• Serve as Project Manager in a high-visibility field sales training program, resulting in the national roll out of a comprehensive sales training program, delivered on time and within budget.• Led market succession review meetings, resulting in the creation and implementation of succession plans for key talent.• Strategically and successfully respond to all employee relations concerns, including responding to external agency action and plaintiff attorney litigation. Successfully defended all claims closing for little or zero dollars.• Create and implement a strategic staffing plan to hire employees for retail stores.