• Manage multiple emergency teams; In Vehicle, at Home, and through Mobile Device• Responsible for business strategy and call taker performance in US and Canada• Drive great customer experience and quality for Emergency Services

• Ensure member and customer needs are met while maintaining adherence to the Emergency Medical Dispatch protocols• Develop and maintain emergency advisor process to drive great customer experience and quality for Emergency Services• Partner with Priority Dispatch (PDC) and the International Academy of Emergency Dispatch (IAED) to ensure appropriate Emergency Medical Dispatch (EMD) protocol is being followed• Lead efforts with PDC and the IAED to maintain OnStar’s Accredited… Show more • Ensure member and customer needs are met while maintaining adherence to the Emergency Medical Dispatch protocols• Develop and maintain emergency advisor process to drive great customer experience and quality for Emergency Services• Partner with Priority Dispatch (PDC) and the International Academy of Emergency Dispatch (IAED) to ensure appropriate Emergency Medical Dispatch (EMD) protocol is being followed• Lead efforts with PDC and the IAED to maintain OnStar’s Accredited Center of Excellence status through coaching and training Show less

-Develop and implement Operating Systems in Global Contact Centers-Support principle champions in implementation of developed systems-Facilitate and lead training to be used in coordination with sites globally-Manage global initiatives relative to Standardized Work, People Involvement, Built in Quality, and Continuous Improvement-Strategically plan and enforce timelines established in Business Plan Deployment

-Responsible for the development and standardization of critical GMS project initiatives focused on sharing best implementation practices for clear and concise achievement of results-Establish local facility plan with Plant Staff, monitors achievement and establishes course correction and support where necessary-Supports GMS Principle Champions in establishing annual plans and ensuring progress through regular reviews-Develop, monitor, and report progress of planning timetables to… Show more -Responsible for the development and standardization of critical GMS project initiatives focused on sharing best implementation practices for clear and concise achievement of results-Establish local facility plan with Plant Staff, monitors achievement and establishes course correction and support where necessary-Supports GMS Principle Champions in establishing annual plans and ensuring progress through regular reviews-Develop, monitor, and report progress of planning timetables to executive staff-Direct planning activities of production department coordinators-Coordinate input from internal/external customers to better understand customer needs and/or perceptions-Keep abreast of current product developments and trends in manufacturing areas of expertise-Actively identify new areas for learning and take advantage of learning opportunities Show less

-Responsible for the effective use of personnel, material, and equipment -Meet production cost schedule and maintain quality requirements -Comply with the terms of local and national labor agreements -Implement safety and good housekeeping standards -Maintain departmental records

-Coordinate and direct health & safety activities to eliminate industrial accidents -Advise management on continued development of safety culture-Assist in the implementation and interpretation of the safety and health provisions from local and national labor agreements-Facilitate the investigation of accidents and/or injuries: conduct safety audits, surveys, and inspections to verify compliance levels-Maintain awareness of state and federal safety regulations; corporate… Show more -Coordinate and direct health & safety activities to eliminate industrial accidents -Advise management on continued development of safety culture-Assist in the implementation and interpretation of the safety and health provisions from local and national labor agreements-Facilitate the investigation of accidents and/or injuries: conduct safety audits, surveys, and inspections to verify compliance levels-Maintain awareness of state and federal safety regulations; corporate policies and procedures regarding safety and industrial health-Analyze safety statistics and develop recommendations-Participate and chair Health & Safety committee Show less

-Control and provide coordination during various plant-level emergencies (fire, medical, etc.)-Monitor officer and supervisor activities and assign work details-Participate in business development and safety meetings for plant employees and security officers-Coordinate with plant management and union officials to resolve grievance and procedural issues-Provide direction for all training, performance evaluations, and discipline for officers-Ensure compliance with local and… Show more -Control and provide coordination during various plant-level emergencies (fire, medical, etc.)-Monitor officer and supervisor activities and assign work details-Participate in business development and safety meetings for plant employees and security officers-Coordinate with plant management and union officials to resolve grievance and procedural issues-Provide direction for all training, performance evaluations, and discipline for officers-Ensure compliance with local and national legal requirements as well as bargaining unit agreements Show less