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Entrepreneurial self starter with a demonstrated history of skills in client management, sales, sales support, lead generation, networking, relationship building, recruiting, and marketing. Worked with many start-ups building the business at all levels. Capable of stepping into many positions within an organization being very versatile. Track record of managing successful accounts and working well in multiple environments. Self- motivated, self-aware and results driven. Looks at the positive in every situation, learns from every experience and finds the fun in every day. Dedicated, loyal, passionate, resourceful and hardworking.
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Senior Customer Success ManagerAllyant Mar 2023 - Present -
Customer Success ManagerAllyant Jun 2019 - PresentMinneapolis, MinnesotaWelcome new clients, educate them on Allyant's process and set expectations for what to expect for their project. Main point of contact between the Audit team and client. Building strong relationship with both the client and internal teams, making sure to respond quickly and solve any problems as they arise. Making sure all timelines are met and all results delivered by deadline. Attend both internal team meetings as well as all client deliverable meetings, training sessions, and QBR's with clients. Identify all upsell opportunities and present to client. A compassionate problem solver with excellent communication skills. An active listener, with a keen attention to detail, and making sure the user experience is of highest priority with our HUB where all audit results are tracked. Proven track record of delivering measurable results in both client satisfaction, retention and upsells. Strong collaboration and team building skills. Proven ability to be a business advisor by creating excellent client and agency partnerships. Excellent time management and organizational skills. Helping clients hit all their milestones along with a successful maintenance action plan.
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Customer Success ManagerPush Interactive Sep 2018 - May 2019225 Thomas Ave. N. Minneaolis, Mn 55405Managed new and existing client relationships maximizing each client’s potential for success. Worked closely with the sales team on-boarding new clients and keeping the pipeline full. Proficient with SalesForce. Gathered all campaign information needed including all assets, testimonials, content, releases, celebrity language, approvals, studies/trials, and third-party information. Worked as a liaison/advocate between the client and creative, quality control, affiliate and media teams. Educated clients on Push’s homegrown CRM platform features and tools. Presented weekly stats to both client and upper management. Provided solutions to customer issues with clear communication, concise expectations, and excellent listening skills. Communicated with clients via email, phone, Skype, or text always in a friendly manor. Identified new products as up-sells. -
Marketing SpecialistPella Windows & Doors, Pella Northland Apr 2017 - Aug 2018Plymouth, MinnesotaDeveloped an events marketing program. Grew from ten events per year to over one hundred events. Grew results of leads generated at events by over 100%. Built and trained a lead generating staff. Found and negotiated contracts, scheduled for exhibits. Gathered and tracked all client data. Managed logistics of set up and tear down of all events. Tracked key metrics and developed spreadsheets and data models. Established community relationships by coordinating events to maximize marketing strategies. -
Talent Acquisition RecruiterFbc Remodel Sep 2014 - Feb 2017Greater Minneapolis-St. Paul AreaRecruited, interviewed and on boarded new employees and trade partners. Proficient in using top grading interviewing process. Posted and managed all job positions on multiple sights. Developed best practices in the on boarding process and integration into the team for both employees and trade partners. Developed an internship program company-wide in three markets (MN, CO, CHI). Worked with colleges, developed relationships with professors, organized presentations and branded the company to become a top choice among inspiring designers and project managers at many colleges. Contributed to team leadership meetings. Scheduled all employees reviews with team leaders. -
Event Marketing ManagerFinished Basement Company Aug 2004 - Feb 2017Greater Minneapolis-St. Paul AreaManaged the logistics and all details of the company's events. Including design showcases, trade shows, art fairs, neighborhood campaigns, team building and trade events. Recruited, trained and scheduled a team for tradeshows in three markets (MN, CO, CHI). Energetic team leader. Generated leads with a proven track record of success. Produced highest ROI from all marketing channels. Excellent customer relations, communication and listening skills. Exceptional at multi-tasking. Knowledgeable of sales process within the construction industry. Strong emphasis on attention to detail, organizational skills, budgeting, relationship building as well as a significant contributor to the team and company's growth.
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Contract - Sales & MarketingHilltop Family Chiropractic Mar 2012 - Jun 2014Eagan, MnLaunched a new weight loss program for the company. Grew from 5 clients to over 300. Did all sales, marketing, coaching, inventory tracking, web page development, and social media. Planned and executed monthly health seminars. Developed excellent customer relations and strong interpersonal skills. This was a side gig I worked in addition to my other job as a passion project and second income source!
Melissa Cook Skills
Frequently Asked Questions about Melissa Cook
What company does Melissa Cook work for?
Melissa Cook works for Allyant
What is Melissa Cook's role at the current company?
Melissa Cook's current role is Senior Customer Success Manager at Allyant.
What is Melissa Cook's email address?
Melissa Cook's email address is mc****@****ent.com
What is Melissa Cook's direct phone number?
Melissa Cook's direct phone number is +130322*****
What are some of Melissa Cook's interests?
Melissa Cook has interest in Social Services.
What skills is Melissa Cook known for?
Melissa Cook has skills like Marketing, Event Planning, Marketing Strategy, Strategic Planning, Project Planning, Sales, Customer Service, Leadership, Recruiting, Budgets, Photoshop, Team Building.
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Melissa Cook
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